HR Operations & Admin Senior Analyst

NTT America, Inc.; Burnaby; Presencial; CAD 70 000 - 90 000; Tempo integral

Resumo da oferta

NTT DATA Services is seeking an HR Operations & Admin Senior Analyst to join our Canada team in Burnaby. The role focuses on onboarding, maintaining personnel files, and executing HR transactions across the employee lifecycle using SAP/SuccessFactors.

Strong communication and data accuracy are essential to support a compliant, efficient HR function. The ideal candidate has 3–5 years of relevant HR experience, solid MS Office skills, and the ability to work independently, while collaborating with

Qualificações

• Knowledge of HR processes, programs and policies.
• High level of accuracy and attention to detail.
• Knowledge of Canadian employment legislation.
• Proficient organizational skills.
• Ability to work independently, as well as on a team.
• Certification/Diploma in HR preferred.
• MS Office (Word, Excel, Outlook, PowerPoint, SharePoint) proficiency.

Responsabilidades

• Assist with New Employee Orientations and ensure complete personnel files, including signing all legal documents.
• Perform HR activities on HRIS tools (SAP/SuccessFactors), from Hire to Retire lifecycle.
• Assist with document audits for internal/external audits or legal/HR requirements.
• Handle Tier One inquiries regarding policies and basic leave questions.
• Process HR transactions per SOP and established turnaround times.
• Receive/respond to emails and tickets with professional communication.
• Enter/maintain data in HR core systems and support system changes.

Conhecimentos

HR processes knowledge

Attention to detail

Canadian employment legislation

Organizational skills

Independent and team work

MS Office proficiency

Formação académica

HR Certification/Diploma

Ferramentas

SAP/SuccessFactors

Descrição da oferta de emprego

HR Operations & Admin Senior Analyst

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a HR Professional to join our Canada team Canada (CA).

Responsibilities/Duties/Functions/Tasks

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis
• Open for new business process changes and adaptability for new systems/technology
• Entering/maintaining data in HCM modules

Qualifications

• Knowledge and understanding of HR processes, programs and policies
• High level of accuracy and attention to detail
• Knowledge of Canadian employment legislation
• Proficient organizational skills
• Ability to work independently, as well as on a team
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
• Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

Preferences

• Union based experience
• Certification/Diploma in HR
• Knowledge and understanding of HR processes, programs and policies

Job Level Specific Duties

• Provides first-level onsite support in response to basic and recurring customer questions through email or phone
• Performs employee data entry into HR core systems
• Coordinate new hire information into systems as well updating employee change-of-status
• Audits and corrects system employee data issues
• Assists more senior level team members by researching questions
• Prepares standard weekly / monthly reports for organization
• Escalates more complex issues to senior level team members or leadership

Typical Years of Experience

• Typically requires 3-5 years relevant experience

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.