Oracle Functional HCM/Payroll Lead

NTT DATA, Inc.; Canada; Remote; CAD 94,000 - 145,000; Full time

Job summary

NTT DATA seeks an experienced Oracle Cloud HCM/Payroll Functional Lead to provide production support for Oracle Cloud Payroll, Absence Management and Core HR in a Canadian, remote setting. You will work with payroll and HR operations, analyze incidents, perform root cause analysis and drive minor enhancements while aligning with SLAs and quarterly cloud updates.

The role requires strong client-facing communication and 8+ years of Oracle Cloud HCM experience to deliver stable, scalable payroll

Qualifications

• 8+ years of experience implementing and/or supporting Oracle Cloud HCM.
• Strong functional expertise in Oracle Cloud Payroll (U.S. Payroll) Absence Management Core HR.
• 8+ years in production support or AMS for Oracle Cloud HCM applications.
• Experience supporting payroll with weekly and semi-monthly payroll schedules.

Responsibilities

• Serve as the functional owner and SME for Oracle Cloud Payroll, Absence Management, and Core HR production support activities.
• Provide day-to-day functional support for Oracle Cloud HCM applications; ensure timely incident resolution.
• Analyze, troubleshoot and resolve production issues impacting payroll and HR operations.
• Support weekly and semi-monthly payroll cycles; identify and resolve system/configuration issues.
• Conduct root cause analysis and recommend corrective actions.
• Implement minor enhancements and configuration changes; coordinate testing.
• Collaborate with payroll, HR, benefits and IT teams to resolve cross-functional issues.
• Participate in defect triage, prioritization, testing and deployment.
• Document solutions and support processes to improve efficiency.
• Monitor tickets and ensure SLA adherence.
• Guide and mentor junior support team members as needed.

Skills

Oracle Cloud HCM

Payroll

Absence Management

Core HR

Production Support

Issue Resolution

Root Cause Analysis

Remote Collaboration

Client-Facing

Oracle Cloud HCM Support

Tools

ITIL

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Oracle Functional HCM/Payroll Lead to join our team in Ontario, Ontario (CA-ON), Canada (CA).

NTT DATA is seeking an experienced Oracle Cloud HCM/Payroll Functional Lead Consultant to provide production support services for an Oracle Cloud HCM environment. This position is primarily focused onOracle Cloud Payroll, Absence Management, and Core HR support, including break/fix activities, issue resolution, root cause analysis, and minor system enhancements.

The successful candidate will work closely with business stakeholders, payroll teams, HR operations, and technical resources to ensure the stability and performance of Oracle Cloud HCM processes supporting both weekly and semi-monthly payroll cycles.

This is an excellent opportunity for an Oracle HCM professional who enjoys solving production issues, supporting critical payroll operations, and driving continuous improvement in an established Oracle Cloud environment.

Key Responsibilities

• Serve as the functional owner and subject matter expert for Oracle Cloud Payroll, Absence Management, and Core HR production support activities.
• Provide day-to-day functional support for Oracle Cloud HCM applications, ensuring timely resolution of incidents and service requests.
• Analyze, troubleshoot, and resolve production issues impacting payroll processing and HR operations.
• Support weekly and semi-monthly payroll cycles by identifying and resolving system, configuration, and process-related issues.
• Conduct root cause analysis and recommend corrective actions to prevent recurring problems.
• Perform impact assessments and support implementation of minor enhancements and configuration changes.
• Collaborate with payroll, HR, benefits, and IT teams to resolve cross-functional issues.
• Participate in defect triage, prioritization, testing, and deployment activities.
• Document solutions, support procedures, and knowledge articles to improve operational efficiency.
• Monitor support tickets and ensure adherence to established service level agreements (SLAs).
• Partner with business stakeholders to understand requirements and recommend practical Oracle Cloud solutions.
• Support quarterly Oracle Cloud updates by assessing impacts, validating functionality, and coordinating testing activities.
• Provide guidance and mentorship to junior support team members as needed.

Required Qualifications

• 8+ years of experience implementing and/or supporting Oracle Cloud HCM.
• Strong functional expertise in:
  • Oracle Cloud Payroll (U.S. Payroll required)
  • Oracle Cloud Absence Management
  • Oracle Cloud Core HR (Global Human Resources)
• 8 Experience supporting Oracle Cloud HCM applications in a production support or AMS environment.
• 8 Experience supporting payroll processes with weekly and semi-monthly payroll schedules.
• Proven ability to troubleshoot complex payroll and HR system issues.
• Strong understanding of end-to-end HCM business processes and data flows.
• 8 Experience performing configuration analysis and supporting minor functional enhancements.
• Excellent client-facing communication and problem-solving skills.
• Ability to manage competing priorities in a fast-paced support environment.
• 8 Experience working remotely with distributed teams and business stakeholders.

Preferred Qualifications

• Participation in two or more Oracle Cloud HCM full lifecycle implementations.
• Oracle Cloud HCM certifications.
• Consulting experience supporting multiple clients and industries.
• Experience supporting quarterly Oracle Cloud release activities.
• ITIL or production support process experience.Thanks for reading the content and we are looking forward to your application.
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The ideal candidate will:

• Demonstrate deep Oracle Cloud Payroll functional expertise.
• Be comfortable working directly with payroll and HR business users.
• Thrive in a production support environment focused on issue resolution and service excellence.
• Possess strong analytical and troubleshooting capabilities.
• Communicate effectively with both business and technical stakeholders.
• Be proactive, detail-oriented, and committed to delivering high-quality support.

Min/Required Qualification:

• 8+ years of experience implementing and/or supporting Oracle Cloud HCM - Cloud Payroll (US payroll required), cloud absence management and cloud core HR
• 8 Experience supporting Oracle Cloud HCM applications in a production support or AMS environment.
• 8 Experience supporting payroll processes with weekly and semi-monthly payroll schedules.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is CAD $93,979 - $145,090. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .