Technical Systems Analyst 3

fortis bc; Surrey; Remote; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discount Perks

Job summary

NTT DATA is seeking a Senior HR Operations & Admin Analyst to support onboarding, HRIS activity (SAP/SuccessFactors) and lifecycle tasks from hire to retire. This temporary full-time role runs until March 2027 and covers Canada-based operations with a remote work option.

Responsibilities include handling employee data, audits, inquiries, and collaboration with HR partners, with emphasis on accuracy, confidentiality, and timely processing.

Qualifications

• Knowledge of HR processes, programs and policies.
• Canadian employment legislation understanding.
• High level of accuracy and attention to detail.
• Proficient organizational and communication skills.

Responsibilities

• Provide first-level onsite/remote HR support via email or phone.
• Enter employee data into HR core systems and maintain records.
• Coordinate new hire information and status changes in systems.
• Audit and correct system employee data issues.
• Assist senior staff with research and inquiries.
• Prepare standard weekly/monthly reports.
• Escalate complex issues to senior staff or leadership.

Skills

HR processes

Attention to detail

Canadian employment law

Organizational skills

Independent & team work

Filing & inventories

Confidentiality & diplomacy

SAP/SuccessFactors

Education

HR certification/diploma

Tools

SAP/SuccessFactors

Job description

HR Operations & Admin Senior Analyst

Temporary until March 2027.

Contract: Temporary until March 2027.

Full-time

CA$85,000.00–CA$100,000.00 yearly

Responsibilities/Duties/Functions/Tasks

• To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
• Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
• Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
• Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
• To process the various HR transactions as per the laid guidelines/SOP
• Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
• To receive/respond to email inquiries and assigned tickets - (Proficient writing skills)
• To perform tasks within the established turnaround time and capable of multitasking on a day-to-day basis
• Open for new business process changes and adaptability for new systems/technology

Qualifications

• Knowledge and understanding of HR processes, programs and policies
• High level of accuracy and attention to detail
• Knowledge of Canadian employment legislation
• Proficient organizational skills
• Ability to work independently, as well as on a team
• Preferred previous experience working with filing and inventories.
• Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Preferences

• Union based experience
• Certification/Diploma in HR
• Knowledge and understanding of HR processes, programs and policies
• 3 years of experience

Job Level Specific Duties

• Provides first-level onsite support in response to basic and recurring customer questions through email or phone
• Performs employee data entry into HR core systems
• Coordinate new hire information into systems as well updating employee change-of-status
• Audits and corrects system employee data issues
• Assists more senior level team members by researching questions
• Prepares standard weekly / monthly reports for organization
• Escalates more complex issues to senior level team members or leadership

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTN DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $29.25 to $35.14. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

Benefits Eligibility

This position is eligible for NTT DATA’s Employee Assistance Program (EAP) and Discount Perks.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.