HR Associate, Employee & Client Services

Halton Healthcare; Oakville; Hybrid; CAD 67,000 - 84,000; Full time

Job summary

Halton Healthcare is seeking an HR Associate for Employee & Client Services to support onboarding, benefits and payroll processes across multiple hospital sites. The role reports to the Manager of Compensation, Benefits & HR Support Services and supports a large workforce within the OT Human Resources department.

Ideal candidates will have an undergraduate degree in Business or HR, 3–5 years in HR, and strong knowledge of HR operations, payroll integration, and HRIS.

Qualifications

• Undergraduate degree in Business, Human Resources or associated field of study.
• Strong knowledge of HR operations including employee life cycle transactions, compensation and benefits, HRIS, collective agreements and relevant legislation.

Responsibilities

• Assist with onboarding, benefits, compensation, and transfers for assigned client groups.
• Ensure accurate HR system data entry and benefit coverage for new hires and changes.
• Support payroll and respond to HR inquiries from employees and departments.

Skills

HR Operations

Employee life cycle

HRIS

Regulations

Communication skills

Data management

Education

Undergraduate degree in Business/HR

Tools

HRIS

Microsoft Office

Job description

HR Associate, Employee & Client Services

• Full-time
• FTE: 1.0 FTE
• Union Status: NON UNION
• Shift Schedule (Hours are subject to change based on operational needs): Mon-Fri - 7.5 hour day shifts
• Employment Status: Permanent Full-time
• Department: OT Human Resources
• Compensation: CAD 67,382 - CAD 84,254 - yearly

Halton Healthcare's vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with 'exemplary patient care, always' at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcaretakes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we arecommitted to being an innovative center of excellence in community hospital care.

Job Description

Reporting to the Manager, Compensation, Benefits & HR Support Services, you will join a progressive, dynamic and collaborative team of Human Resources professionals. Human Resources supports a large employee base of over 5,000 employees and six unions across three hospital sites and off-site programs within the Halton Region.

This is what you'll be doing:

• Responsible for supporting employees and programs ensuring compliance with hospital policies, collective agreements and benefit/pension plans as well as accuracy of entry into the applicable HR systems
• Act as the primary contact for assigned client groups, responding to inquiries from clients including employees and departments on issues related to new hire onboarding, benefits, compensation, internal transfers, and departing the organization.
• The Associate may assist with other aspects of transactional activities as required based on volumes, including review of new hire packages to ensure compliance with policies, regulations and/or professional college requirements and verification of eligibility to work in Canada
• Ensure timeliness and accuracy of entering new employees into the HR system, ensuring accurate benefit coverage, pension and/or other deductions, and flow to other systems or areas such as security, parking, ICT and payroll.
• Provide advice and guidance on Halton Healthcare program information for both managers and employees on a variety of topics such as benefit plans, pension administration, leaves of absence, employee perks/services, and other human resources policies and procedures.
• Process employee transfers ensuring compliance with policies and collective agreements escalating to Labour Relations as required
• Identifies seniority, service, vacation, pay and benefit impacts based on employee, role and applicable collective agreement or policies related to internal transfers
• Enrolls and terminates employees in the applicable benefit and pension plans and in the applicable systems as required noting compliance with the programs
• Supports programs and employees with questions as they relate to statutory leaves and other leaves permitted under our policies or collective agreements
• Escalates complex issues to specialty areas of HR after completing a full review of the issue and documenting what is understood to be next steps
• Process change documents such as employee demographics, benefit enrolment and transfers ensuring appropriate documentation and accuracy of entry
• Assists with HR related tasks as assigned such as audits, data cleanup, communications, and testing for system changes
• Responsible for data entry accuracy and completion of timely audits leveraging reporting and data analysis
• Assists in preparing, and periodically reviewing, standard operating procedures processes for HR Support Services and provides input into associated policies
• Prepares and presents training materials to clients associated with HR Support Services
• Supports reporting requests, as required
• Work closely with payroll to support accurate pay processing related to HR transactions
• Meets all service level agreements and key performance indicators
• Supports projects as assigned including continuous improvement initiatives

• An undergraduate degree in Business, Human Resources or associated field of study
• A minimum 3-5 years of experience in human resources or associated field
• Strong knowledge of HR Operations including employee life cycle transactions (recruitment to retirement), compensation and benefits, HRIS, collective agreement and relevant legislation and regulations
• Technical knowledge and experience including an HRIS, Microsoft Office including advanced excel and data management required.
• Experience with HR system implementations, enhancements an asset.
• Demonstrated analytical ability and problem solving skills
• Ability to de-escalate and manage difficult discussions with clients
• Strong interpersonal skills and the ability to work collaboratively and professionally in a high performing environment
• Strict adherence to code of conduct, ethics, confidentiality and privacy as it relates to personal information
• Experience or educational background related to customer service
• Excellent communication skills both verbal and written
• Knowledge of all relevant legislation including Occupational Health and Safety Act, Employment Standards Act, and Ontario Human Rights Code
• Previous experience working in Human Resources in public sector or a healthcare environment would be an asset

Date Posted: September 17, 2026

Salary Range: $67,382 - $84,254 annually

The ideal candidate is strong in patient centered care in a dynamic, rapidly changing environment and should be ready to drive change and innovation. We require a person with good communication skills with a clear patient focus with the ability to manage execution and to foster teamwork and cooperation.

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providingaccommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start