HR Administrator

Federated Co-operatives Limited; Canada; Remote; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a proactive HR Administrator to join their People & Culture team. This remote position offers the chance to be the first point of contact for HR inquiries, assisting internal stakeholders with information and resolutions. The ideal candidate will have strong customer service skills and a background in HR or data management. You will work closely with a collaborative team, fostering relationships across the Co-operative Retailing System. This role not only supports local co-ops but also encourages personal growth and learning opportunities, making it a rewarding career choice for those passionate about human resources.

Benefits

Learning Opportunities

Community Investment

Diversity and Inclusion Initiatives

Qualifications

• 1-3 years of experience in HR or related field required.
• 1-year certificate in HR or business-related fields preferred.

Responsibilities

• Manage HR inquiry tickets and provide resolutions.
• Compile and track metrics for HR program recommendations.

Skills

Customer Service Skills

Data Management

HRIS Technology

Collaboration

Education

1-year Certificate in Human Resources

Business Administration

Business Analytics

Business Technology Management

Tools

ServiceNow

HRIS Systems

Ticketing Systems

Job description

Federated Co-operatives Limited (FCL) is hiring an HR Administrator, Inquiry Services on a permanent basis within our People & Culture team.

We are looking for a resourceful professional who enjoys interacting with others. The successful candidate will act as the first point of contact for HR-related inquiries from internal stakeholders. They will respond to a variety of requests by providing information, resolution, or directing to the appropriate HR team. If you have strong customer service skills and are willing to learn, we encourage you to apply!

This position is a remote opportunity and can be based across Western Canada.

What you’ll do:

• Manage day-to-day inquiry tickets, entering all resolution steps into FCL’s case management tool (ServiceNow).
• Use data-driven insights and program documentation to answer customer inquiries, make decisions, and recommend improvements.
• Provide support to clients in finding information or using the HR system. This may include entering or modifying information, providing reports, and following up with stakeholders to resolve discrepancies.
• Compile, track, and monitor metrics used to develop recommendations for HR programs. This will include identifying trends and reporting on variances.
• Update articles and information in the knowledge management system.

Who you’ll work with:

You will report to the Manager, Inquiry Services & Workforce Administration on a team that fosters a culture of trust and curiosity. You will be one of two individuals in this role but will work closely with the larger team. You will also have the opportunity to interact with a variety of professionals across the Co-operative Retailing System (CRS).

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management, and business development.

Who you are:

You are looking for a career in Human Resources & Training and:

• Have 1-3 years of experience within human resources, data management, or a related field.
• Have a 1-year certificate, preferably in Human Resources, Business Administration, Business Analytics, or Business Technology Management (a combination of relevant education and experience may be considered).
• Experience with HRIS technology, ticketing systems, or case management is considered an asset.
• Believe in collaboration, building relationships, and value the perspectives of others.

What we offer:

• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via [e-mail]. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by January 5, 2025.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.

About Us

As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence, and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.

Job Info

• Job Identification 6001
• Job Category HR Services
• Posting Date 12/17/2024, 04:32 PM
• Apply Before 01/06/2025, 05:59 AM
• Job Schedule Full-time
• Locations 401 - 22nd Street E Box 1050, Saskatoon, SK, S7K 0H2, CA (Remote)