HR Administrator

Central Alberta Co-op Ltd.; Canada; Remote; CAD 40,000 - 80,000; Full time

Job summary

An innovative co-operative is seeking a resourceful HR Administrator to join their People & Culture team. This remote role offers the chance to engage with diverse professionals while managing HR inquiries and providing insights to improve services. You will play a crucial role in supporting local Co-ops, ensuring they thrive through effective HR practices. If you are passionate about customer service and collaboration, this is an exciting opportunity to develop your career in a supportive environment that values diversity and inclusion.

Benefits

Learning Opportunities

Community Investment

Diversity and Inclusion Initiatives

Qualifications

• 1-3 years of experience in HR, data management, or related fields.
• Experience with HRIS technology and ticketing systems is a plus.

Responsibilities

• Manage inquiry tickets and enter resolution steps into ServiceNow.
• Provide support to clients in using the HR system and resolving discrepancies.

Skills

Customer Service Skills

Data Management

Collaboration

Education

1-year certificate in Human Resources

Business Administration

Business Analytics

Business Technology Management

Tools

ServiceNow

HRIS Technology

Job description

Federated Co-operatives Limited (FCL) is hiring an HR Administrator, Inquiry Services on a permanent basis within our People & Culture team.

We are looking for a resourceful professional who enjoys interacting with others. The successful candidate will act as the first point of contact for HR-related inquiries from internal stakeholders. They will respond to a variety of requests by providing information, resolution, or directing to the appropriate HR team. If you have strong customer service skills and are willing to learn, we encourage you to apply!

This position is a remote opportunity and can be based across Western Canada.

What you’ll do:

• Manage day-to-day inquiry tickets, entering all resolution steps into FCL’s case management tool (ServiceNow).
• Use data-driven insights and program documentation to answer customer inquiries, make decisions, and recommend improvements.
• Provide support to clients in finding information or using the HR system. This may include entering or modifying information, providing reports, and following up with stakeholders to resolve discrepancies.
• Compile, track, and monitor metrics used to develop recommendations for HR programs. This will include identifying trends and reporting on variances.
• Update articles and information in the knowledge management system.

Who you’ll work with:

You will report to the Manager, Inquiry Services & Workforce Administration on a team that fosters a culture of trust and curiosity. You will be one of two individuals in this role but will work closely with the larger team. You will also have the opportunity to interact with a variety of professionals across the Co-operative Retailing System (CRS).

Why it matters:

We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management, and business development.

Who you are:

• Have 1-3 years of experience within human resources, data management, or a related field.
• Have a 1-year certificate, preferably in Human Resources, Business Administration, Business Analytics, or Business Technology Management (a combination of relevant education and experience may be considered).
• Experience with HRIS technology, ticketing systems, or case management is considered an asset.
• Believe in collaboration, building relationships, and value the perspectives of others.

What we offer:

• Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
• As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. To learn more about who we are and what we offer, visit www.fcl.crs.

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience. If you require an accommodation during the recruitment process, we invite you to submit your requests to us via [e-mail]. All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by January 5, 2025.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust, you may be required to complete a criminal record check in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.