Housing Support Navigator: Trauma-Informed & Housing First

Calgarydropin; Calgary; Hybrid; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP program

Paid vacation, sick, and wellness days

Employee Assistance Program

Job summary

The Calgary Drop-In Centre (the DI) is seeking a Housing Support Worker to help guests access housing through personalized plans and coordinated supports. This full-time role focuses on housing searches, subsidies, and referrals, with a 40-hour rotation.

You will advocate with housing providers, build collaborative relationships, and drive positive housing outcomes in a trauma-informed, client-centered environment at 1 Dermot Baldwin Way SE, Calgary.

Qualifications

• Experience in distress and/or high-stress situations, including emergency response.
• Strong attention to detail and accuracy.
• Ability to make sound decisions based on information and critical thinking.
• Strong customer service orientation.
• High morals, ethics and integrity.
• Energetic, self-directed with time management and ability to handle multiple priorities.
• Well-developed interpersonal, conflict resolution and negotiating skills.
• Excellent verbal and written communications.
• Must be comfortable with industry risks, including bodily fluids.
• Ability to obtain a Vulnerable Sector Check.
• Genuine commitment to the agency’s mission, vision, values and work.

Responsibilities

• Develop personalized, guest-driven housing plans using Housing First principles to help guests achieve sustainable housing outcomes.
• Remove barriers to housing by assisting with IDs, income support, transit passes, taxes and housing applications; provide outreach and advocacy.
• Build collaborative relationships with guests, housing providers, and internal teams to ensure continuity of care.
• Maintain detailed guest records, track engagement and progress, and document incidents to support outcomes.
• Report critical incidents, collect data for funding and reporting, and prepare timely program reports.
• Engage with community partners and landlords to foster guest independence and embody the organization’s mission.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Conflict resolution

Negotiation

Decision making

Detail-oriented

Critical thinking

Education

Post-secondary program in human services (preferred)

Bachelor’s degree or diploma (preferred)

Job description

The Calgary Drop-In Centre (the DI) is seeking a Housing Support Worker to help guests access housing through personalized plans and coordinated supports. This full-time role focuses on housing searches, subsidies, and referrals, with a 40-hour rotation.

You will advocate with housing providers, build collaborative relationships, and drive positive housing outcomes in a trauma-informed, client-centered environment at 1 Dermot Baldwin Way SE, Calgary.