Health & Recovery Supervisor - Days

Calgarydropin; Calgary; Hybrid; CAD 85,000 - 110,000; Part time

Benefits offered by this job

Health benefits

RRSP program

Paid vacation

Wellness days

Employee Assistance Program

Life insurance

Professional development

Job summary

Calgary Drop-In and Rehab Centre (the DI) seeks a Health & Recovery Supervisor to lead frontline operations across Health & Recovery Services. The role reports to the Manager, Health & Recovery Services and is 0.88 FTE, with a 40-hour rotation (4 on/4 off) from 0600–1600.

Ideal candidates bring LPN or PCP training, Alberta registration, and CPR/BLS certification, plus a minimum five years in related care settings.

Qualifications

• Accredited Practical Nursing (LPN) or Primary Care Paramedic (PCP) program required.
• Registration with the College LPNs and HCA’s of Alberta (CLHA) or Alberta College of Paramedics (ACoP).
• Current CPR/BLS certification and professional liability insurance.

Responsibilities

• Lead frontline operations across Health & Recovery Services programs and guide client flow from admission to discharge.
• Coordinate staffing and resources, respond to incidents, and support teams in a fast-paced environment.
• Mentor frontline teams, support recruitment, onboarding, and performance development.

Skills

Leadership

Staff supervision

Interdisciplinary teamwork

Communication

Crisis intervention

Education

LPN or PCP program

ALBERTA CLHA/ACoP registration

CPR/BLS certification

Job description

Job Description

At the Calgary Drop-In and Rehab Centre (the DI), We're looking for passionate, community-minded people who know that kindness can change lives.

Whether you're helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary's most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they're at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we're guided by people — their stories, their strengths, and their potential.

When you join the DI, you're joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Health & Recovery Supervisor
Reports To: Manager, Health & Recovery Services
Employment Type: 0.88FTE
Schedule: 40 hours per rotation, 4 on/4 off, 0600 – 1600

About the Department

Our Urban Response program is made up of two core programs: our Episodic Medical Care Clinic (EMCC), a nurse led clinic that offers a wide range of episodic health services, and Rapid Response Team (RRT), interdisciplinary team who responds to medical emergency in the agency. The department aims to provide trauma informed, person centered care within each interaction and crisis.

Our Recovery- Orientated System of Care (ROSC) is a multi-faceted department that aims to support in two primary areas; Withdrawal Management (WDM) and Recovery Transition (RT). These programs work interconnectedly, providing short term supports for guests withdrawing from substances and a transitional program for those who have completed detoxification programs. Our robust team made up of social and medical professionals work in tandem to support our guests where they are at, to end homelessness one person at a time.

What You'll Do

Every role at the DI makes a difference. In this position, you will:

• Lead frontline operations across Health & Recovery Services programs, driving exceptional service delivery, guiding client flow from admission to discharge, and making real-time decisions that support safe, effective, and client-centered care.
• Coordinate staffing and service resources, respond to incidents and emerging needs, and empower teams through hands-on operational leadership, debriefing, and continuous support in a fast-paced environment.
• Lead, mentor, and develop passionate frontline teams, championing employee growth, engagement, and wellbeing while cultivating a positive, supportive, and purpose-driven workplace culture.
• Build and strengthen the teams by supporting recruitment, onboarding, performance development, and employee relations, while creating a psychologically safe and inclusive workplace where people feel valued, supported, and set up for success.
• Drive excellence in client outcomes by delivering direct care within your professional scope, advancing quality improvement initiatives, and promoting best practices in documentation, safety, infection prevention, and risk management.
• Partner with teams to navigate complex client situations, providing crisis intervention, conflict resolution, and de-escalation support while advancing trauma-informed, harm reduction, and recovery-oriented care.
• Shape continuous improvement efforts by identifying emerging trends, advancing best practices, and partnering on strategic initiatives that enhance program effectiveness, service quality, and client outcomes.

As a leader, You'll balance compassion with accountability, ensuring coordinated, high-quality, client-centered care. You'll mentor a diverse and talented team, foster collaboration, and help shape recovery programming that changes lives.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you're passionate about helping others and share our values, we want to hear from you.

What we need from you

• Completion of an accredited Practical Nursing (LPN) or Primary Care Paramedic (PCP) Program
• Registration with the College LPN’s and HCA’s of Alberta (CLHA) or Alberta College of Paramedics (ACoP)
• Valid Professional Liability Insurance.
• Current CPR/BLS certification.
• Minimum five (5) years of experience within area of practice, preferably within addictions, mental health, community health, primary care, withdrawal management, recovery services, outreach services, and/or the homeless-serving system of care.
• Demonstrated experience supporting interdisciplinary teams within a healthcare or social services environment.
• Strong knowledge of Trauma-Informed Care, Harm Reduction, and Recovery-Oriented Practice.
• Strong understanding of addiction, mental health, homelessness, social determinants of health, and acute medical concerns.
• Demonstrated ability to provide leadership, mentorship, conflict resolution, and performance coaching.
• Strong understanding of clinical documentation standards, quality improvement processes, and risk management principles.
• Excellent communication, relationship-building, facilitation, and interpersonal skills.
• Strong organizational, problem-solving, and decision-making skills.
• Proven ability to manage multiple priorities in a complex and evolving environment.
• Must be acceptable of industry risks, including contact with bodily fluids.
• Ability to provide a satisfactory vulnerable sector clearance check
• A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have's

• Minimum two (2) years of progressive leadership experience, including staff supervision, coaching, performance management, scheduling, quality improvement, and workforce planning an asset.
• Lived experience an asset but not a requirement. We ask that those with lived experience are two or greater years in their recovery; less may be considered if all other qualifications are met.
• Working knowledge of privacy legislation and information management practices, including HIA, FOIP, PIPA, and PIPEDA, considered an asset.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it's deeply impactful. That's why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You'll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You'll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You'll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you'll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [e-mail] and we'll be happy to support you.