Housing Support Worker

Calgarydropin; Calgary; Hybrid; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP program

Paid vacation, sick, and wellness days

Employee Assistance Program

Job summary

The Calgary Drop-In Centre (the DI) is seeking a Housing Support Worker to help guests access housing through personalized plans and coordinated supports. This full-time role focuses on housing searches, subsidies, and referrals, with a 40-hour rotation.

You will advocate with housing providers, build collaborative relationships, and drive positive housing outcomes in a trauma-informed, client-centered environment at 1 Dermot Baldwin Way SE, Calgary.

Qualifications

• Experience in distress and/or high-stress situations, including emergency response.
• Strong attention to detail and accuracy.
• Ability to make sound decisions based on information and critical thinking.
• Strong customer service orientation.
• High morals, ethics and integrity.
• Energetic, self-directed with time management and ability to handle multiple priorities.
• Well-developed interpersonal, conflict resolution and negotiating skills.
• Excellent verbal and written communications.
• Must be comfortable with industry risks, including bodily fluids.
• Ability to obtain a Vulnerable Sector Check.
• Genuine commitment to the agency’s mission, vision, values and work.

Responsibilities

• Develop personalized, guest-driven housing plans using Housing First principles to help guests achieve sustainable housing outcomes.
• Remove barriers to housing by assisting with IDs, income support, transit passes, taxes and housing applications; provide outreach and advocacy.
• Build collaborative relationships with guests, housing providers, and internal teams to ensure continuity of care.
• Maintain detailed guest records, track engagement and progress, and document incidents to support outcomes.
• Report critical incidents, collect data for funding and reporting, and prepare timely program reports.
• Engage with community partners and landlords to foster guest independence and embody the organization’s mission.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Conflict resolution

Negotiation

Decision making

Detail-oriented

Critical thinking

Education

Post-secondary program in human services (preferred)

Bachelor’s degree or diploma (preferred)

Job description

Job Description

Posted Tuesday, September 1, 2026 at 8:00 AM

Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives.

Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members.

We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing.

Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential.

When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: Housing Support Worker
Reports To: Coordinator, Housing Support
Employment Type: Full-time
Schedule: 40 hours per rotation with 5 days on and 2 days off.
Location: 1 Dermot Baldwin Way SE, Calgary, Alberta

About the Department

Housing Supports is based out of the main Emergency Shelter, and the team works with all shelter guests to help them with rental searches, subsidized housing applications, and referrals through Coordinated Access & Assessment (which is the process used via Calgary Homeless Foundation to streamline housing needs throughout the system of care). The main goal of Housing Supports is to find safe, affordable and sustainable housing that meets the needs of the people we serve.

What You’ll Do

Every role at the DI makes a difference. In this position, you will:

• Champion guest housing success by developing personalized, guest-driven housing plans using creative engagement strategies, motivational interviewing, trauma-informed care, and Housing First principles to help guests achieve sustainable housing outcomes.
• Empower and advocate for guests by removing barriers to housing, navigating supports such as identification, income assistance, transit passes, taxes, and housing applications, while providing outreach, attending appointments, and advocating with housing providers and community partners.
• Build strong collaborative relationships with guests, housing providers, and internal teams to ensure seamless continuity of care, monitor progress toward housing goals, adapt plans to evolving needs, and drive positive outcomes through regular case reviews and coordinated support.
• Drive accurate and impactful case management by maintaining detailed guest records, tracking engagement efforts and progress toward housing goals, managing housing plans, and documenting incidents and key observations to support positive guest outcomes.
• Support program excellence and accountability by reporting critical incidents in accordance with policy, collecting and maintaining data to meet funding and reporting requirements, and preparing timely reports that inform program performance and decision-making.
• Serve as a collaborative community champion by building strong partnerships through community engagement, sharing valuable knowledge of programs and resources that foster guest independence, supporting landlord mediation when needed, and actively embodying and promoting the organization's mission, values, and standards in every interaction.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

• Experience working in distress and/or high-stress situations, which may include emergency response.
• Keen eye for detail and a penchant for accuracy
• The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear.
• Strong customer service orientation would be ideal
• High morals, ethics, and integrity
• Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
• Well-developed interpersonal, conflict resolution and negotiating skills
• Excellent communications skills, both verbal and written
• Must be acceptable of industry risks, including coming into contact with bodily fluids
• Ability to provide a satisfactory Vulnerable Sector Check
• A genuine commitment to the mission, vision, values, and work of the agency.

Nice to Have’s

• Completion of a post-secondary program (bachelor’s degree or diploma) in human services, community support worker, social service worker, or health-related discipline is preferred
• Previous work experience in a social service environment or similar role may replace formal education requirement
• Three to five years’ experience working in the homeless serving sector is preferred
• A clean, valid class 5 driver's license (must be at least 25 years of age) and a willingness to transport clients with agency vehicles is preferred
• Experience working in a shift work environment preferred

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure.

We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities

Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation

You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve.

If you require accommodation during the hiring process, please contact [e-mail] and we’ll be happy to support you.