Housing Services Associate

Simon Fraser University; Burnaby; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation

Hybrid work

Pension plan

Tuition waiver

Professional development

Benefits brochure

Job summary

Simon Fraser University, located in Burnaby, invites applications for a customer service role within Residence and Housing. You will be the first point of contact for residents and guests, handling inquiries, reservations, payments, and records with a focus on service excellence.

Responsibilities include processing payments, supporting room selections, and coordinating with campus services. The role emphasizes strong communication, teamwork, and the ability to manage multiple tasks in a hybrid

Qualifications

• High school graduation and moderate training in word-processing and databases.
• At least 3 years of related experience.
• Ability to prioritize, multitask and work in a fast paced environment.

Responsibilities

• Serve as the first point of reference for clients regarding residence living and guest accommodations.
• Respond to inquiries and problems, process payments, and maintain accurate records.
• Assist with applications, reservations, maintenance requests, payments, lost keys, mail and room selections.

Skills

Interpersonal skills

Teamwork

Analytical thinking

Multitasking

Communication skills

Education

High school diploma + 3 years experience

Job description

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About the Role

Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations. In accordance with university policies and department procedures, responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections. Receives and processes payments for all services and materials supplied through Residence & Housing and is responsible for maintaining accurate student and guest records.

Qualifications

High school graduation and training of moderate duration (equivalent to one semester) in word-processing and database applications, and in office practices. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.

• Excellent interpersonal and customer service skills.
• Teamwork.
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
• Ability to prioritize work, multitask and work in a fast paced environment.
• Excellent communication (oral and written) skills.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):

• 3 weeks’ vacation (prorated for the first year)*
• Hybrid-work program for eligible positions
• Employer paid defined benefitpension plan
• On-campus tuition waiver for employees and their immediate family members*
• Funding for professional development expenses*
• And more! View our benefits brochure

*Prorated for part-time employees

Additional Information

For external candidates, the starting salary is the first step of the salary range.

Please include your cover letter and resume in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact [e-mail].