Housing Resource Centre - Case Manager

SOAR Community Services; Brantford; On-site; CAD 43,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision, travel insurer

3 weeks vacation, personal leave, and

Job summary

SOAR Community Services in Brantford, ON is seeking a Housing Resource Centre Case Manager to support individuals and families experiencing or at risk of homelessness. You will conduct SPDAT assessments, assist with housing applications, and connect clients to housing benefits and related services.

Join a dedicated Housing Services team; apply harm reduction, maintain accurate documentation, and liaise with landlords and referral agencies to prioritize client needs and successful tenancy

Qualifications

• College diploma in Human/Social Services
• Minimum 2 years’ experience with homelessness, substance use or mental health contexts
• Proficient in MS Office and familiar with databases

Responsibilities

• Deliver direct client service to individuals and families experiencing homelessness.
• Complete SPDAT assessments and support housing applications.
• Collaborate with Housing Services to ensure program delivery.
• Apply a harm-reduction approach.
• Maintain documentation in electronic databases per reporting standards.
• Participate in team case-management meetings.
• Liaise with landlords and referral agencies to prioritize needs.

Skills

Client service

Team coordination

Education

College diploma in Human/Social Services

Tools

MS Office

Job description

Type

Full-Time

Location

Brantford, ON

Salary

Starting at $24.25 per hour.

Positions

1

Posted

August 31, 2026

Expires

September 14, 2026

Hours of Work

Full Time Monday to Friday 8:30 am to 4:30 pm

Duties

We are recruiting for a Housing Resource Centre Case Manager. This role is a vital part of our Housing Program, supporting individuals and their families who are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

What You’ll Do

• Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness.
• Complete SPDAT assessments and support with housing applications including Brant Access to Housing, Canada - Ontario Housing Benefit and the Housing Stability Fund.
• Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
• Integrate a harm reduction approach.
• Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
• Participate in department and sector case management meetings.
• Liaise with available resources including landlords and referring agencies according to client-identified prioritization of needs and interventions.

Qualifications

What You’ll Bring

• Have a college diploma in a Human/Social Services field.
• Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
• Be proficient in MS Office and be familiar with databases.
• Have a valid Driver’s License
• Be able to manage occasional exposure to vicarious traumatic stress.
• Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
• Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense.

Eligibility

• Vacant Position
• Eligible to work in Canada

Benefits

Why Join SOAR?

• Salary: Starting at $47,288.00 annually.
• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.
• A supportive, values-driven workplace that prioritizes your well-being.

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.