Crisis Supervisor

Soar-Community-Services; Brantford; On-site; CAD 51,000 - 62,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Travel insurance

EAP (Employee Assistance Plan)

RRSP/TFSA matching

3 weeks vacation + 60 hours personal,

15 hours wellness time

Job summary

SOAR Community Services in Brantford, ON is seeking a Crisis Supervisor to lead direct service staff in delivering client-centered crisis supports within the addictions and mental health sector.

You will supervise staff, coordinate programs, conduct case consultations, and contribute to service improvement, training, and safety planning while reporting to the Manager.

Qualifications

• College diploma in Social Services or related field.
• Minimum 2 years’ experience in roles with individuals, groups or families affected by addictions and mental health.
• Experience in a leadership role and in supervision/coaching.

Responsibilities

• Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Support clients through strengths-based service planning, crisis intervention, safety planning, referrals, education, follow-up, and short-term stabilization.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using established protocols.
• Maintain accurate documentation, client files, reporting requirements, and data integrity.
• Promote collaboration across programs and partners to support coordinated service delivery.
• Foster a safe, respectful work environment by supporting health and safety practices and identifying risks.
• Complete required training and contribute to continuous improvement in crisis service delivery.
• Facilitate or participate in department and sector case management meetings.

Skills

Leadership

Coaching

Communication

Staff Scheduling

Education

College diploma in Social Services

University degree in Social Sciences (preferred)

Job description

Hours: 37.5 hours -Sunday to Thursday (Sun 9-5, Mon 8-4, Tues 9-5, Wed 11-7, Thurs 11-7)

Start Date: As soon as possible (Vacant Position)

Location: Brantford, ON

We are seeking a compassionate and experienced Crisis Supervisor to support the delivery of responsive, client-centered crisis services within the Addictions and Mental Health sector. In this leadership role, you will supervise direct service staff, support safe and effective service delivery, and help ensure clients, families, caregivers, and community partners receive timely, coordinated, and strength-based support. Reporting to the Manager, the Crisis Supervisor plays a key day-to-day program coordination, staff coaching, case consultations, and the ongoing development and evaluation of program activities.

What You’ll Do

• Provide non-clinical supervision, coaching, scheduling support, and day-to-day guidance to direct service staff.
• Support staff performance, development, accountability and engagement through effective supervision and communication practices.
• Support clients throughstrengths-based service planning, advocacy, crisis intervention, safety planning, referrals, education, follow-up, andshort termstabilization support.
• Assess and respond to risk, client behaviour, complaints, incidents, and urgent service needs using sound judgement and established protocols.
• Maintainaccuratedocumentation,clientsfiles, reportingrequirements, and data integrity
• Promote collaboration across programs, departments, referralsources to support coordinated service delivery.
• Contribute to a safe,cleanand respectful work environment by supporting health and safety practices andidentifyingrisks and concerns.
• Complete required training,maintaincurrent knowledge of best practices, and support continuous improvement in crisis service delivery.
• Facilitateand/orparticipatein department and sector case management meetings

What You’ll Bring

• College diploma in Social Services; University degree in Social Sciences preferred
• Minimum 2 years’ experience working with individuals, groups and/or families affected by addictions and mental health conditions and specific experience in a leadership role
• Must have experienceassessing forsafety risks and safety planning, and a demonstrated ability to apply relevant theoretical models when providing assessments toidentifystrengths, needs and level of risk, and case management
• Knowledge of evidence-informed best practicescrisisservicedelivery and the ability to respond effectively in high-pressure situations
• Must have access to reliable transportation, as some travel may berequired
• Mediation / Conflict Resolution / Leadership training preferred.

Why Join SOAR?

• Join a collaborative team dedicated to reducing stigma and improving access to support.
• Use your leadership skills to coach,mentorand support staff in meaningful direct service work.
• Contributeto responsive crisis services that promote safety,dignityand hope.
• Work alongside other programs and community partners to strengthen service coordination and client outcomes.
• Be part of an organization that values continuous learning, professional growth, and quality improvement.
• Salary:Starting at $56,784.00annually.
• Benefits:Comprehensive health, dental, vision, and travel insurance, with options fully paid forFull Timestaff.
• Time off: 3weeks’ vacation,60 hoursof personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.

Ready to Make an Impact?

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.