Housing Resource Centre - Case Manager

Soar-Community-Services; Brantford; On-site; CAD 40,000 - 54,000; Full time

Job summary

SOAR Community Services in Brantford, ON is seeking a Housing Resource Centre Case Manager to support individuals experiencing homelessness and at-risk families. You will deliver direct client service, complete SPDAT assessments, and coordinate housing applications with Brant Access to Housing, Canada-Ontario Housing Benefit, and related funds.

You will collaborate with the Housing Services team, apply a harm-reduction approach, and maintain accurate documentation in multiple databases to meet

Qualifications

• College diploma in Human/Social Services or equivalent.
• Minimum 2 years’ combined placement or paid experience with at-risk individuals or homelessness.
• Proficient with MS Office and familiar with databases; valid driver’s license.

Responsibilities

• Deliver direct client service to individuals and families at risk of homelessness.
• Complete SPDAT assessments and support housing applications (Brant Access to Housing, Canada-Ontario Housing Benefit, Housing Stability Fund).
• Collaborate with Housing Services to ensure program delivery.
• Apply a harm reduction approach in service delivery.
• Maintain documentation in multiple electronic databases for reporting.
• Participate in department and sector case management meetings.
• Liaise with landlords and referral agencies based on client priorities.

Skills

MS Office

Database experience

Driver's License

Trauma-informed approach

Education

College diploma in Human/Social Services

Tools

Database systems

Job description

Location: Brantford, ON

Hours: Monday to Friday 8:30 am to 4:30 pm

Start Date: As soon as possible (Vacant Position)

Apply by: September 14 th , 2026| Reference:FT HRC - Case Manager

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving the communities of Brantford, Brant, Haldimand, and Norfolk since 1968, we are accredited in Children and Youth Mental Health, Community Mental Health and Addictions Services and Youth Justice Services through the Canadian Centre for Accreditation. Our departments include Employment, Justice, Mental Health and Addictions, and Housing. Join a team that’s committed to making a difference – every day.

The Opportunity

We are recruiting for a Housing Resource Centre Case Manager. This role is a vital part of our Housing Program, supporting individuals and their families who are experiencing or at risk of experiencing homelessness. Clients will be supported with both low-touch and medium-high touch services based on their self-identified need and will be referred to resources including legal clinics, income support services, food bank services, identification and tax clinics, as well as Brant Access to Housing, Canada-Ontario Housing Benefit, and the Housing Stability Fund in addition to being supported with housing searches and learning their rights and responsibilities as a tenant to prepare for successful tenancy.

What You’ll Do

• Deliver direct client service to all individuals and families who are experiencing or at risk of experiencing homelessness.
• Complete SPDAT assessments and support with housing applications including Brant Access to Housing, Canada - Ontario Housing Benefit and the Housing Stability Fund.
• Work collaboratively with the Housing Services team in order to ensure program delivery to all clients.
• Integrate a harm reduction approach.
• Ensure all documentation, filing, and paperwork is completed according to Agency standards in multiple electronic databases for reporting requirements.
• Participate in department and sector case management meetings.
• Liaise with available resources including landlords and referring agencies according to client-identified prioritization of needs and interventions.

What You’ll Bring

• Have a college diploma in a Human/Social Services field.
• Have a minimum of 2 years’ combined student placement and/or paid experience working with individuals with substance use, mental health and/or concurrent disorders and/or individuals experiencing homelessness.
• Be proficient in MS Office and be familiar with databases.
• Have a valid Driver’s License
• Be able to manage occasional exposure to vicarious traumatic stress.
• Be able to make regular visits to uncontrolled environments, such as client homes and public meeting locations. This may include exposure to smoking environments.
• Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense.

Why Join SOAR?

• Salary: Starting at $47,288.00 annually.
• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• Time off: 3 weeks’ vacation, 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.
• A supportive, values-driven workplace that prioritizes your well-being.

Ready to Make an Impact?

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.

Only those selected for an interview will be contacted.