Temporary Full Time Crisis Counsellor

Soar-Community-Services; Brantford; On-site; CAD 33,000 - 48,000; Full time

Benefits offered by this job

Salary: $24.74/hr starting

Benefits: health, dental, vision

Job summary

SOAR Community Services in Brantford, Ontario, is hiring a Temporary Full Time Crisis Counsellor to join the Addictions and Mental Health program. You will provide crisis support via phone and walk-in services, assess risks and refer clients to appropriate resources.

This role requires compassionate, trauma-informed counseling for individuals of all ages. The position features a Sunday-Thursday bi-weekly rotation with day and evening shifts, starting as soon as possible.

Qualifications

• College diploma in the Human/Social Services field; university degree preferred.
• Minimum 2 years’ counselling experience in addictions or mental health, including crisis work.
• Proficient in MS Office; familiar with databases.
• Access to reliable transportation.
• Ability to manage frequent exposure to direct traumatic stress.
• Pol1ice vulnerable sector check required (conditional with strong consideration for offenses).

Responsibilities

• Provide risk assessments and referrals.
• Conduct crisis intervention and stabilization.
• Offer solution-focused counselling.
• Liaise with resources, supports and referral sources.

Skills

Crisis counselling

Trauma exposure management

MS Office

Database familiarity

Education

College diploma in Human/Social Services

University degree preferred

Tools

MS Office

Databases

Job description

We’re Hiring: Temporary Full Time Crisis Counsellor

Location: Brantford, ON

Hours: Full Time - Sunday-Thursday bi-weekly rotation 8am-4pm & 4pm-12am

Start Date: As soon as possible(Vacant Position)

Contract Length: Approximately 12 months

Apply by: September 18 th , 2026| Reference:Temp. FT Crisis Counsellor

At SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving the communities of Brantford, Brant, Haldimand, and Norfolk since 1968, we are accredited in Children and Youth Mental Health, Community Mental Health and Addictions Services and Youth Justice Services through the Canadian Centre for Accreditation. Our departments include Employment, Justice, Mental Health and Addictions, and Housing. Join a team that’s committed to making a difference – every day.

The Opportunity

We are recruiting for a Temporary Full Time Crisis Counsellor. This role is a vital part of our Addictions and Mental Health program. The Crisis Phone and Walk-in Services provide immediate support and/or counseling for individuals experiencing mental health, addictions, or situational crisis for all ages. The Crisis Counsellor will assess each situation to determine the best way to help.

What You’ll Do

As a Crisis Counsellor for our phone and walk-in services, you will respond to client needs by:

• Providing risk assessments and referrals
• Conducting crisis intervention and stabilization
• Offering solution-focused counselling
• Liaising with resources, supports and referral sources

We are also a partner agency with 9-8-8, Canada’s official three-digit national helpline for suicide prevention and emotional distress. This service is available 24/7/365 and accessible to everyone from coast to coast to coast. The Crisis Counsellor will provide immediate assessment and support to individuals who call the 9-8-8 call line.

What You’ll Bring

• Have a college diploma in the Human/Social Services field, with a University Degree in a related Social Sciences preferred
• Have a minimum of 2 years’ counselling experience in an Addictions and/or Mental Health setting, with specific experience working with individuals in crisis situations
• Be proficient in MS Office and be familiar with databases
• Have access to reliable transportation
• Ability to manage frequent exposure to direct traumatic stress
• Please also note that the successful candidate will be required to provide a police vulnerable sector check as a condition of employment, however strong consideration is made to the type of offense

Why Join SOAR?

• Salary: Starting at $24.74 per hour.
• Benefits: Comprehensive health, dental, vision, and travel insurance, with options fully paid for Full Time staff.
• Time off: 60 hours of personal leave, and 15 hours of wellness time (pro-rated first year).
• Employee Assistance Plan (EAP) for staff and their families.
• RSP/TFSA matching for eligible staff.
• A supportive, values-driven workplace that prioritizes your well-being.

Ready to Make an Impact?

We’re looking for someone passionate about empowering client voices, connection in community care and inclusion in action! If that’s you, we want to hear from you.

Our Commitment to Job Seekers

SOAR Community Services is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the Treaty Lands and Territory of the Mississaugas of the Credit and traditional territories of the Erie, Neutral, Huron-Wyandot, the Haudenosaunee, and some of the Ojibwa Nation. The territory is mutually covered by the Dish with One Spoon Wampum Belt Covenant. We are grateful to have the opportunity to work in this community, on this territory. We also acknowledge that the settler population has been able to benefit from this beautiful land. We are all treaty members and will strive to act in solidarity with Indigenous Peoples and center their voices.

SOAR Community Services is committed to advancing equity, diversity, inclusion, and belonging within our workplace and across the communities we serve. We welcome applications from individuals with lived and living experience and from members of equity-deserving groups, including Indigenous, Black, and racialized communities, 2SLGBTQIA+ individuals, and persons with disabilities. We encourage applications from all qualified individuals. If you require accommodations as part of the hiring process, please let us know so that we may arrange for their provision.

Personal information submitted will only be used for the purposes of the competition in accordance with the Freedom of Information and Protection of Privacy Act.

Only those selected for an interview will be contacted.

Full Time - Sunday-Thursday bi-weekly rotation 8am-4pm & 4pm-12am.