Housing Assistant/Pivallianiq Agent - Services Client Services

Nunavik; Quebec; On-site; CAD 42,554 - 52,665; Full time

Benefits offered by this job

Cost-of-living allowance

Food allowance

Annual leave trip

Pension plan with employer contributions

Group insurance

Job summary

The Nunavik Housing Bureau seeks a Pivallianiq Agent/Housing Assistant to support tenants in maintaining housing and adopting healthy living habits. Under the supervision of the program manager, you'll uphold organization values and work in a team.

This role requires a Secondary V diploma or equivalent experience, and two years in Client Services. Ability to communicate in two of the region's languages (Inuktitut, French or English) and knowledge of Microsoft Office are essential. Competitive salary and northern benefits are offered.

Qualifications

• Secondary V diploma or pertinent experience.
• Two years of experience in Client Services.
• Ability to work in Inuktitut, French, or English.

Responsibilities

• Assist tenants in maintaining housing units and adopting healthy habits.
• Uphold organization’s values and work in a team.
• Replace the Housing Manager in tenant-related activities if needed.

Skills

Client service skills

Communication skills

Teamwork

Reliability and punctuality

Confidentiality

Organizational skills

Education

Secondary V diploma or equivalent experience

Tools

Microsoft Office Suites

Job description

Status: Permanent / Full time (35 hours/week)

Department: Client Services

Direct supervisor: Assistant Director, Client Services

The Nunavik Housing Bureau (NHB) provides comfortable, safe and affordable homes adapted to Inuit needs and culture. Through its programs and services, it contributes to the development of vibrant, sustainable and safe communities.

FUNCTION & RESPONSIBILITIES

Under the supervision of the Pivallianiq program manager, the Pivallianiq Agent/Housing Assistant provides assistance to tenants by raising their awareness on the importance of maintaining their housing units in good condition and adopting safe and healthy habits in and around their homes. They uphold the organization’s mission, goals, and values; and are able to work in a team. If no other resource is available, the Pivallianiq Agent/Housing Assistant will be required to assist and replace the Housing Manager in all activities related to the administration of Client Services with the tenants of NHB.

QUALIFICATIONS

• Secondary V diploma or pertinent experience in replacement of diploma
• Two (2) years of experience ideally related to Clients Services department or activities

REQUIREMENTS

• Ability to work in two of the three languages of the region (Inuktitut, French or English)
• Knowledge of Microsoft Office Suites (Word, Excel, Outlook)
• Willing to travel for training or meetings

SKILLS & COMPETENCIES

• A great sense of client services
• Strong communication skills
• Ability for team work
• Reliable and punctual
• High concern for confidentiality
• Capacity to organize and prioritize to respect deadline

SALARY / BENEFITS

NHB offers a competitive salary, northern benefits, and attractive working conditions. The salary for this position ranges from $30.89 to $38.23 per hour, depending on the evaluation of related experience.

Northern benefits include a cost-of-living allowance, food allowance, and annual leave trip (ALT). In addition, NHB provides a pension plan with employer contributions and group insurance.