Housekeeping Supervisor- Sheraton Fallsview Hotel

Canadian-Niagara-Hotels-Group; Niagara Falls; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health & medical coverage

Career growth & development

Associate hotel and dining discounts

Ontario Attractions Reciprocal Program

Parking

Job summary

Canadian Niagara Hotels Group of Companies is seeking a Housekeeping Supervisor to lead the housekeeping leadership team. You will conduct inspections, enforce standards, recruit and coach staff, and ensure guest satisfaction across rooms and public areas.

You will guide associates, manage workloads, and support safety, with responsibilities spanning inventory, training, and administrative tasks under the Executive Housekeeper.

Qualifications

• Commitment and passion for maximizing guest satisfaction through exceptional cleanliness and order.
• Approachable and able to establish credibility with guests and staff while leading by example.
• Willingness and enthusiasm to attend to the needs of others.
• Ability to maintain professional composure while managing multiple tasks, staff members and guest requests.
• Strong communication, persuasion and problem-solving skills to initiate solutions and resolve issues effectively.
• Demonstrated leadership and team-management skills, with the ability to communicate effectively, set priorities and maintain high standards in a fast-paced environment.
• Excellent attention to detail in personal presentation and maintaining housekeeping cleanliness standards.
• Knowledge of housekeeping practices, cleaning procedures and workplace health and safety standards.
• Ability to adapt quickly to changing workloads while maintaining efficiency and service quality.
• Ability to work cooperatively with others and anticipate guest and associate needs.
• Ability to work all shifts, including days, evenings, weekends and holidays.
• Previous supervisory experience preferred.

Responsibilities

• Conduct regular inspections of guest rooms, public spaces, back-of-house areas, storage and supply rooms to ensure cleanliness and sanitation standards.
• Ensure the highest level of guest service through application of all corporate and property standards and policies.
• Recruit, select, train, supervise, coach and counsel housekeeping staff.
• Lead, direct and motivate housekeeping associates, monitor performance and support staff development to maintain high service and productivity standards.
• Enforce all health, safety and sanitation standards to maintain a safe environment for guests and associates.
• Manage changing workloads and operational priorities, ensuring tasks are completed efficiently. Assist staff with room cleaning as required.
• Assist with departmental administrative tasks, including lost-and-found inventories and retrieval.
• Restock and reorder housekeeping supplies as required.
• Perform other duties as assigned by the Executive Housekeeper.

Skills

Guest service

Leadership

Communication

Problem solving

Attention to detail

Team management

Multi-tasking

Shift flexibility

Professional composure

Job description

Company Description:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock - Tapestry by Hilton, along with premier dining destinations including Massimo's Italian, Fallsview Restaurant, Prime Steakhouse, Morton's Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey- to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Job Summary:

We are currently seeking a Housekeeping Supervisor who has a passion for excellence to assist our Housekeeping Leadership team. Reporting to the Executive Housekeeper, the responsibilities and essential job functions of the position include but are not limited to:

• Conduct regular inspections of guest rooms, public spaces, back-of-house areas, storage and supply rooms to ensure adherence to cleanliness and sanitation standards.
• Ensure the highest level of guest service through the application of all corporate and property standards and policies.
• Recruit, select, train, supervise, coach and counsel housekeeping staff.
• Lead, direct and motivate housekeeping associates, monitor performance and support staff development to maintain high service and productivity standards.
• Enforce all health, safety and sanitation standards to maintain a safe environment for guests and associates.
• Manage changing workloads and operational priorities, ensuring tasks are completed efficiently. Assist staff with room cleaning as required.
• Assist with departmental administrative tasks, including lost-and-found inventories and retrieval.
• Restock and reorder housekeeping supplies as required.
• Perform other duties as assigned by the Executive Housekeeper.

Qualifications:

• Commitment and passion for maximizing guest satisfaction, particularly through exceptional standards of cleanliness and order.
• Approachable and able to establish credibility with guests and staff while leading by example.
• Willingness and enthusiasm to attend to the needs of others.
• Ability to maintain professional composure while managing multiple tasks, staff members and guest requests.
• Strong communication, persuasion and problem-solving skills to initiate solutions and resolve issues effectively.
• Demonstrated leadership and team-management skills, with the ability to communicate effectively, set priorities and maintain high standards in a fast-paced environment.
• Excellent attention to detail in personal presentation and maintaining housekeeping cleanliness standards.
• Knowledge of housekeeping practices, cleaning procedures and workplace health and safety standards.
• Ability to adapt quickly to changing workloads while maintaining efficiency and service quality.
• Ability to work cooperatively with others and anticipate guest and associate needs.
• Ability to work all shifts, including days, evenings, weekends and holidays.
• Previous supervisory experience preferred.

SOME BENEFITS OUR EMPLOYEES ENJOY:

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments - hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

This is "Where Great Careers Happen" - Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.