Night Auditor

Canadian-Niagara-Hotels-Group; Niagara Falls; Presencial; CAD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health & Medical Coverage

Career Growth & Development

Discounts on Hotel Stays & Dining

Ontario Attractions Reciprocal Program

Parking

Resumo da oferta

Canadian Niagara Hotels Group of Companies in Niagara Falls, Canada, seeks a Night Auditor to ensure accurate nightly financials and deliver exceptional guest service during overnight hours. You will reconcile the day’s sales, post charges, verify guest accounts, and generate reports while maintaining a welcoming front desk on late shifts.

Flexibility for weekends/holidays is essential; Front Office experience preferred.

Qualificações

• Experience in Front Office/Front Desk is required.
• Outstanding guest service skills and professional presentation.
• Ability to multitask in a fast-paced environment.
• Flexible schedule with availability on weekends and holidays.
• Proficiency in MARSHA, WordPerfect, and Excel.

Responsabilidades

• Reconcile and balance the day’s sales transactions.
• Provide courteous guest service and uphold guest satisfaction standards.
• Verify charges and postings for rooms, F&B, and ancillary services.
• Reconcile daily revenues across outlets and resolve discrepancies.
• Post room charges, taxes, and fees per audit procedures.
• Clear POS systems and generate financial/operational reports for the next day.
• Perform end-of-day close and data rollovers to ensure continuity.
• Maintain file housekeeping and audit cut-off procedures.

Conhecimentos

Front Office Experience

Guest Service

Multitasking

Flexible Schedule

Professional Communication

Ferramentas

MARSHA

WordPerfect

Excel

Descrição da oferta de emprego

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

POSITION SUMMARY:

The Night Auditor plays a critical role in ensuring the accuracy of the hotel’s daily financial operations while delivering exceptional guest service during overnight hours.

KEY RESPONSIBLITIES:

• Accurately reconcile and balance the day’s sales transactions, ensuring all payments and charges are properly processed and accounted for.
• Deliver professional, courteous, and high-quality service to all guests, maintaining the hotel’s commitment to excellence in guest satisfaction.
• Verify that all guest room, food and beverage, and ancillary charges have been correctly posted to the appropriate accounts.
• Reconcile daily food and beverage revenues, ensuring accuracy across outlets and resolving discrepancies as needed.
• Post room charges, taxes, and any applicable fees in accordance with nightly audit procedures.
• Clear Micros (POS) systems and generate necessary financial and operational reports for the following day.
• Execute end-of-day close procedures, including system reconciliation and data rollovers, to ensure operational continuity.
• Conduct file maintenance and initiate audit cut-off processes in line with established accounting protocols.
• Perform guest check-ins and check-outs during overnight hours, ensuring a smooth and welcoming experience.
• All other duties as assigned.

QUALIFICATIONS:

• Previous experience in the Front Office/Front Desk
• Must possess outstanding guest service skills, professional presentation and sophisticated communication skills.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Computer Literacy – i.e. proficiency in MARSHA, word perfect and excel.
• Manage and resolve guest problems and communicating in a professional and courteous manner.
• Ability to work cooperatively within a team setting.
• Must have a flexible schedule and available to work weekends and holidays. Working shifts as business levels dictate.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
• Dry Cleaning Services: Complimentary dry cleaning services for your business uniform attire.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.