Sheraton Lobby Bar/Club - Host

Canadian-Niagara-Hotels-Group; Niagara Falls; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health & Medical Coverag

Career Growth & Development

Associate Hotel and Dining Discounts

Ontario Attractions Reciprocal Program

Parking - Free or reduced rate

Accessible by Public Transit

Job summary

Canadian Niagara Hotels Group of Companies is seeking a Sheraton Club Lounge Associate with 1+ year experience in a luxury hotel environment. The role emphasizes guest relations, professional F&B setup for breakfast or hors d’oeuvres, and accurate handling of guest profiles and club access payments.

Candidates should have a Secondary School Diploma, Smart Serve certification, and proficiency with Word/Excel and LightSpeed. A warm, professional demeanor and the ability to multitask are essential.

Qualifications

• 1+ years’ experience in a luxury hotel environment.
• Secondary School Graduate Diploma preferred.
• Smart Serve certification is required or preferred.
• Comfortable with guests and speaking professionally.
• Computer knowledge: Word, Excel, LightSpeed POS.
• Knowledge of proper food handling and safety.
• Warm personality and ability to connect with guests.
• Able to multitask while maintaining lounge cleanliness.
• Able to lift 20lbs and meet physical demands.

Responsibilities

• Establish a good relationship with our loyal repeat members and acknowledge them upon return to our hotel.
• Professional F&B setup for Breakfast or Afternoon Hors D’oeuvres.
• Analyze notes in guest profiles and ensure payment is allocated for packages with club access.

Skills

Guest service

Communication

Word/Excel

Smart Serve

Multitasking

Guest relations

Education

Secondary School Diploma

Tools

LightSpeed POS

Job description

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

• Establish a good relationship with our loyal repeat members and acknowledge them upon return to our hotel
• Professional F&B setup for Breakfast or Afternoon Hors D’oeuvres
• Analyze notes in guest profiles and make sure that payment is allocated for packages with club access.

What you’ll need as a Sheraton Club Lounge Associate:

• Experience: 1+ years’ experience in a luxury hotel environment
• Education: Secondary School Graduate Diploma preferred
• Certification: Smart Serve

Other Qualifications:

• Good knowledge of Sheraton brand
• Great understanding of our SPG loyalty program
• Must be comfortable with guest and be able to speak in professional manner
• Computer knowledge (Word, Excel, Light Speed)
• Knowledge of proper food handling and safety
• Have a warm personality able to connect with guest
• Able to multitask while maintaining cleanliness of lounge
• Able to lift 20lbs and meet physical demands
• Dedicated and have good attention to detail

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

• Comprehensive Health & Medical Coverage:Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedial and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts:Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program:Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking -Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit:Several Niagara Region Transit stops within a short walking distance.
• Dry Cleaning Services:Complimentary dry cleaning services for your business uniform attire.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

Follow Canadian Niagara Hotels on Social Media

#TEAMCNH

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.