Housekeeping Manager: Elevate Guest Experience & Operations

eldoradoresort; Kelowna; On-site; CAD 59,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Extended Health and Dental Benefits

Employee discounts on accommodations, 

Employee discounts on accommodations,

Job summary

Eldorado Resort in Kelowna, BC is seeking a Housekeeping Manager (12-Month Term) to lead daily operations of the housekeeping and laundry department while maintaining the highest level of guest service. You will motivate and coach the team, hire and train staff, and collaborate with Front Office, Reservations and Maintenance to ensure a premium guest room experience.

This role oversees budgets, inventories and quality control, ensures safety standards, and strives to exceed guest satisfaction

Qualifications

• Previous experience as a Housekeeping Manager is required.
• Knowledge of Opera Cloud is an asset.
• Experience in a similar environment with professional, friendly and engaging service.
• Highly organized with effective time management skills.
• Committed to delivering high levels of customer service.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills.
• Outstanding problem-solving skills.

Responsibilities

• Motivate, coach, and inspire team members to provide exceptional services to our guests.
• Interview, hire, train, recommend performance management, resolve problems, provide open communication, and discipline as needed.
• Collaborate with Front Office, Reservations and Maintenance to ensure a premium guest room experience.
• Provide clear direction in assigning housekeeping and laundry staff.
• Inspect suites and public areas to ensure cleanliness and readiness.
• Address deficiencies and retrain as needed.
• Perform housekeeping duties to maintain guest satisfaction.
• Respond to guest complaints and special requests to ensure satisfaction.
• Manage finances of housekeeping and laundry operations including budget and inventory controls.
• Ensure health, wellness, and safety standards are met and exceeded.
• Oversee scheduling and performance management with Supervisors and HR.
• Plan, budget, and report on operations to improve efficiency and targets.
• Create departmental plans and measurable objectives for Housekeeping.
• Forecast needs of the department and address them proactively.
• Maintain lost and found records.
• Collaborate to identify business requirements and implement solutions.
• Resolve guest service issues and remove barriers to excellence.

Skills

Housekeeping management experience

Opera Cloud knowledge

Excellent communication

Time management

Customer service

Problem solving

Tools

Opera Cloud

Job description

Eldorado Resort in Kelowna, BC is seeking a Housekeeping Manager (12-Month Term) to lead daily operations of the housekeeping and laundry department while maintaining the highest level of guest service. You will motivate and coach the team, hire and train staff, and collaborate with Front Office, Reservations and Maintenance to ensure a premium guest room experience.

This role oversees budgets, inventories and quality control, ensures safety standards, and strives to exceed guest satisfaction