Housekeeping Operations Manager

SmartRecruiters, Inc.; Banff; On-site; CAD 67,000 - 69,000; Full time

Benefits offered by this job

Complimentary meal per shift

Subsidized staff accommodation on-site

Employee travel program with discounts

Exclusive resort room rates

Discounts at resort outlets and golf

Job summary

Fairmont Banff Springs is seeking an experienced Housekeeping Manager to lead a large team, ensure pristine guest rooms and common areas, and uphold luxury standards in one of Western Canada's premier destinations.

The role emphasizes training, safety, and collaboration with other departments to achieve outstanding guest satisfaction and operational excellence in a complex mountain resort environment.

Qualifications

• 1–2 years in a supervisory/manager role within housekeeping or front office in a luxury hotel.
• Proven ability to lead and motivate a large team.
• Highly organized with a proactive approach to getting the job done.
• Strong customer service focus and attention to detail.
• Comfortable with hotel computer systems and basic training abilities.
• Experience coaching and developing staff is a plus.
• Excellent interpersonal and problem-solving skills.
• Reliable, responsible and professional in appearance.

Responsibilities

• Manage room attendants to ensure guestroom quality and on-time duties.
• Coach and performance-manage staff to meet service standards.
• Close floors and sections; ensure rooms are completed and clean.
• Cover for other housekeeping managers when needed in meetings and briefings.
• -set department goals, measurements and results with the Assistant Director.
• Promote morale and remove barriers to service excellence.
• Organize colleague recognition and team-building activities.
• Coach, develop and manage performance of the housekeeping team.
• Plan deep cleaning cycles for guest rooms and public areas.
• Track guest comments and address concerns promptly.
• Provide resources, tools and equipment to get the job done.
• Maintain effective daily communications and performance management.
• Maintain a safe work environment and promote safety culture.
• Monitor health and safety tools and training (ALLSAFE, WCB, WHMIS).
• Advance environmental initiatives and recycling programs.
• Coordinate with other hotel departments and the Maintenance team.
• Adhere to environmental policies and programs; perform other duties as assigned.

Skills

People leadership

Detail oriented

Proactive

Under pressure

Team management

Hotel operations

Microsoft Windows

Property Manager

Hotsos

Education

Hospitality degree

Tools

Property Manager

Microsoft Windows

Hotsos program

Job description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $67,000-$69,000 gross annually, based on previous experience & education

Job Duties Include:

• Manage the Room attendants for guestroom quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
• Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guestrooms, the corridors and the surrounding environment
• Ensure proper closing of each floor and section; ensuring all room are completed and all back spaces are clean and stocked
• Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Establish goals, measurements and results for the department along with the Assistant Director of Housekeeping
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching, developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Provide necessary resources, functional tools and equipment to get the job done
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
• Enhance and monitor department environmental initiatives and recycling programs
• Effective and timely interaction with all hotel departments
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Adhere to all hotel environmental policies, programs and initiatives
• Other duties as assigned

Qualifications

• Proven ability to successfully lead and motivate a large team
• Highly organized with a proactive approach to getting the job done
• Proven ability to perform under pressure in a fast-paced, team-based environment
• Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• Experience with Hotsos program would be an asset
• University degree or college diploma in hospitality management is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable

Additional Information

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Subsidized staff accommodation provided on-site for full time status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]