Lodging Operations & Guest Services Supervisor

Kibbi Technologies Inc.; Banff; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

On-site housing options

Job summary

Kibbi Technologies Inc. in Canada seeks a Hotel/Guest Services Supervisor to establish schedules, supervise staff, and ensure smooth guest check-in and service delivery.

The role emphasizes frontline guest interactions, operational reliability, and adherence to safety and service standards. You will coordinate, train, and assess staff performance, prepare reports, and maintain seamless operations across front desk and related service areas.

Qualifications

• Education: No degree, certificate or diploma
• Experience: 2 years to less than 3 years
• Proficiency with MS Word, QuickBooks and reservation software

Responsibilities

• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Resolve product and service related problems
• Respond to complaints of guests
• Oversee the operation of company
• Assist clients with check-in procedures for accomodation and/or transportation
• Professionalism in customer service

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Initiative

Team player

Education

No degree, certificate or diploma

Tools

MS Word

QuickBooks

Reservation software

Job description

Kibbi Technologies Inc. in Canada seeks a Hotel/Guest Services Supervisor to establish schedules, supervise staff, and ensure smooth guest check-in and service delivery.

The role emphasizes frontline guest interactions, operational reliability, and adherence to safety and service standards. You will coordinate, train, and assess staff performance, prepare reports, and maintain seamless operations across front desk and related service areas.