Hotel Operations & Guest Experience Lead

Hospitality Newfoundland and Labrador; Corner Brook; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Company Pension plan

Comprehensive health benefits (dental/

EFAP (counselling & life coaching)

Paid time off (vacation, sick leave, 


Food discounts, gym memberships, phone

Job summary

THE GLYNMILL INN seeks a full-time, permanent Assistant General Manager to lead the hotel's day-to-day operations. You will report to the General Manager, recruit and train staff, manage budgets, and ensure outstanding guest service in a fast-paced environment.

You will oversee duties from inventory control to event coordination, with a focus on maintaining high standards and a positive, motivating workplace culture.

Qualifications

• Minimum 5 years of managerial experience in hospitality or related operations.
• Experience in budgeting and reporting structures.
• Excellent communication and organizational skills.
• Strong leadership and interpersonal abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations and provide strategic direction.
• Recruitment initiatives with department supervisors.
• Ensure rooms and facilities meet quality standards and budget guidelines.
• Train supervisors on procedures and policies.
• Manage staff scheduling, payroll, evaluations, and discipline.
• Maintain guest satisfaction and handle inquiries, concerns and complaints.
• Monitor inventory, monthly counts, and vendor relationships.
• Coordinate events, catering, and banquets when required.
• Prepare reports on revenues and expenses; liaise with accounts payable/receivable.

Skills

Customer service

Leadership

Budgeting

Communication

Organization

Multitasking

Hospitality operations

Food & beverage

Education

Business/Marketing/Tourism/Hotel Management degree or diploma

Job description

THE GLYNMILL INN seeks a full-time, permanent Assistant General Manager to lead the hotel's day-to-day operations. You will report to the General Manager, recruit and train staff, manage budgets, and ensure outstanding guest service in a fast-paced environment.

You will oversee duties from inventory control to event coordination, with a focus on maintaining high standards and a positive, motivating workplace culture.