General Manager

Hampton Inn & Suites Bolton; Bolton; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Hampton Inn & Suites Bolton seeks an experienced Hotel General Manager to lead daily operations, drive profitability, and enhance guest satisfaction. The successful candidate will shape strategy, manage budgets, and foster a high-performance team.

The role requires strong leadership, financial planning, and people skills, with preference for Hilton franchise experience. This position emphasizes revenue growth, guest relations, and compliance across departments.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 3 years' experience as General Manager, preferably Hilton franchise.
• Strong knowledge of hotel operations, revenue management, and financial planning.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and achieve financial targets.
• Experience with hotel property management systems (PMS).

Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Ensure exceptional guest satisfaction and service standards are consistently achieved.
• Develop and implement business strategies to maximize revenue and profitability.
• Manage budgets, financial reporting, forecasting, and cost controls.
• Recruit, train, mentor, and evaluate hotel staff.
• Maintain compliance with all health, safety, and regulatory requirements.
• Establish strong relationships with guests, vendors, tourism organizations, and community partners.
• Monitor market trends and implement sales and marketing initiatives to increase occupancy and revenue.
• Handle guest concerns and resolve issues promptly and professionally.

Skills

Leadership

Guest satisfaction

Financial planning

Budget management

Communication

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

PMS (Property Management System)

Revenue management software

Job description

We are seeking an experienced and dynamic Hotel General Manager to lead our team and oversee all aspects of hotel operations.

Position Summary

The Hotel General Manager will be responsible for the overall management, profitability, and success of the hotel. This role requires a hands‑on leader with strong operational, financial, and people management skills who can drive guest satisfaction, employee engagement, and revenue growth.

Key Responsibilities

• Oversee daily hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.
• Ensure exceptional guest satisfaction and service standards are consistently achieved.
• Develop and implement business strategies to maximize revenue and profitability.
• Manage budgets, financial reporting, forecasting, and cost controls.
• Recruit, train, mentor, and evaluate hotel staff.
• Maintain compliance with all health, safety, and regulatory requirements.
• Establish strong relationships with guests, vendors, tourism organizations, and community partners.
• Monitor market trends and implement sales and marketing initiatives to increase occupancy and revenue.
• Handle guest concerns and resolve issues promptly and professionally.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 3 years' experience as General Manager, PREFERABLY HILTON FRANCHISE.
• Strong knowledge of hotel operations, revenue management, and financial planning.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and achieve financial targets.
• Experience with hotel property management systems (PMS).
• Strong problem-solving and decision‑making abilities.

What We Offer

• Competitive salary and benefits package.

Source: Hcareers