Guest Experience Lead — Assistant Housekeeping Manager

InnVest Hotels; Canada; Hybrid; CAD 45,000 - 49,000; Full time

Job summary

InnVest Hotels is seeking an Assistant Housekeeping Manager to lead housekeeping operations for our hotels in Canada. The role focuses on delivering exceptional guest experiences, maintaining brand- standard cleanliness, and supervising a team across guestrooms, public areas, and support spaces.

You will assist in staffing, training, and evaluating staff, while ensuring timely communication with maintenance and guest services to uphold service quality.

Qualifications

• Minimum 2 years’ experience as a Housekeeping Supervisor.
• Proficiency with computers.
• A team member with a positive attitude and a proven track record in results.
• Superior time management, organizational, problem resolution, and communication skills.
• Strong leadership, supervisory and decision-making skills.
• Strong commitment to quality & guest service orientation.
• Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail.
• Self-motivated and able to manage people and processes.
• Must have strong customer support orientation.

Responsibilities

• Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including guestrooms, public areas, offices, laundry, storage areas.
• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain inventory levels.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to Guest Services.
• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards.

Skills

Time management

Leadership

Team player

Customer service orientation

Proficiency with computers

Job description

InnVest Hotels is seeking an Assistant Housekeeping Manager to lead housekeeping operations for our hotels in Canada. The role focuses on delivering exceptional guest experiences, maintaining brand- standard cleanliness, and supervising a team across guestrooms, public areas, and support spaces.

You will assist in staffing, training, and evaluating staff, while ensuring timely communication with maintenance and guest services to uphold service quality.