Assistant General Manager

Hospitality Newfoundland and Labrador; Corner Brook; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Company Pension plan

Comprehensive health benefits (dental/

EFAP (counselling & life coaching)

Paid time off (vacation, sick leave, 


Food discounts, gym memberships, phone

Job summary

THE GLYNMILL INN seeks a full-time, permanent Assistant General Manager to lead the hotel's day-to-day operations. You will report to the General Manager, recruit and train staff, manage budgets, and ensure outstanding guest service in a fast-paced environment.

You will oversee duties from inventory control to event coordination, with a focus on maintaining high standards and a positive, motivating workplace culture.

Qualifications

• Minimum 5 years of managerial experience in hospitality or related operations.
• Experience in budgeting and reporting structures.
• Excellent communication and organizational skills.
• Strong leadership and interpersonal abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations and provide strategic direction.
• Recruitment initiatives with department supervisors.
• Ensure rooms and facilities meet quality standards and budget guidelines.
• Train supervisors on procedures and policies.
• Manage staff scheduling, payroll, evaluations, and discipline.
• Maintain guest satisfaction and handle inquiries, concerns and complaints.
• Monitor inventory, monthly counts, and vendor relationships.
• Coordinate events, catering, and banquets when required.
• Prepare reports on revenues and expenses; liaise with accounts payable/receivable.

Skills

Customer service

Leadership

Budgeting

Communication

Organization

Multitasking

Hospitality operations

Food & beverage

Education

Business/Marketing/Tourism/Hotel Management degree or diploma

Job description

THE GLYNMILL INN is seeking a full-time, permanent Assistant General Manager to join our team.

At THE GLYNMILL INN, we pride ourselves on fostering a positive and supportive work environment built on the values of work-life balance, strong work ethic, exceptional customer service, and the growth and development of our team members.

We are looking for a motivated and experienced individual who is passionate about hospitality and people, thrives in a fast-paced environment, and enjoys leading a team. The ideal candidate brings a positive, can-do attitude, a high level of professionalism, and a sharp eye for detail.

Strong critical thinking skills and a genuine commitment to delivering outstanding guest service.

Experiences Are Essential.

This position reports directly to the General Manager and plays a key role in supporting day-to-day operations, working Monday through Friday and ensuring the highest standards of service are maintained throughout the hotel.

Main Duties And Responsibilities

• Oversee the daily operations, ensuring sufficient management and providing strategic direction
• Help implement and enforce hotel policies and procedures
• Conduct recruiting initiatives along with department supervisors
• Ensure that the hotel facilities are well-maintained and meet quality standards
• Ensure supervisors are training staff on all procedures, policies, and requirements for their role
• Staff relations, including scheduling, payroll, evaluations, recruitment, and discipline
• Maintaining guest needs, ensuring the highest customer satisfaction.
• Communicating with guests regularly, answering questions, concerns and complaints as needed.
• Ordering supplies, tracking inventory, and completing the month-end count and control
• Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes.
• Performing routine spot checks of housekeeping inspections to ensure quality
• Oversee events when required, including booking and posting through the banquets/catering system
• Ensure supervisors adhere to budget guidelines and to the highest standards
• Approve and control of all inventory. Adhere to budgets and meet financial targets
• Will need to negotiate with clients for use of facilities for catering, parties, banquets, etc.
• Monthly inventory counts on the 1st day of every month
• Ensure the practice of health and safety regulations
• Oversee and participate in the Occupational Health and Safety Committee
• Provide an environment with emphasis on motivation and teamwork
• Create unique marketing ideas. Monitor food and beverage trends and bring forth ideas
• Ensure all POS items/costing are up to date at all times
• Maintain organized files and records.
• Assist with and prepare reports, monitor revenues and expenses, and coordinate with accounts payable/receivable.
• Daily cash handling and reconciliation reports
• Directly reports to the General Manager, providing regular updates on performance, budgets, guest feedback, and team dynamics.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Other duties as required

Qualifications, Skills, And Attributes

• Strong customer service skills coupled with a minimum of 5 years of experience working in a managerial role
• Experience in food/beverage and operations, preferably in the hospitality industry. An asset
• Degree or diploma in Business, Marketing, Tourism, or Hotel Management is an asset.
• Exceptional communication and organization skills
• Experience with budgeting and reporting structures
• Strong leadership and interpersonal skills
• Organized with the ability to multitask and work in a fast-paced environment

Why Work With Us

• Competitive compensation package
• Company Pension plan to secure your financial future
• Comprehensive health benefits, including dental and vision coverage
• Employee Family Assistance Program [EFAP], including counselling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits include food discounts, gym memberships, phone plans, etc.

The deadline for this position is September 6th, 2026.

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing excellent customer service and enjoy working in a dynamic environment, we would love to hear from you. We are an equal opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals. We welcome everyone to apply.