hotel manager

Prestige Rocky Mountain Resort Cranbrook; Cranbrook; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading resort in Cranbrook is seeking an experienced manager to oversee daily operations. Responsibilities will include developing policies, managing staff, and ensuring excellent guest services. This role involves budget management and marketing activities, providing an exciting opportunity to contribute to a vibrant hospitality environment.

Qualifications

• 2 to 3 years experience in a management role within a hotel or resort setting is preferred.
• Ability to implement policies, conduct training, and manage staff efficiently.
• Excellent communication skills and customer service orientation.

Responsibilities

• Develop and implement policies and procedures for daily operations.
• Recruit, train, and conduct performance reviews for staff.
• Prepare budgets and monitor revenues and expenses.
• Organize and maintain inventory, address customer complaints.

Skills

Organizational Skills

Leadership

Communication

Customer Service

Problem Solving

Education

Bachelor's degree in Hospitality Management or related field

Job description

• Experience : 2 years to less than 3 years

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients / guests with special needs
• Develop and implement business plans
• Establish work schedules
• Organize and maintain inventory

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking