Hotel Front Desk Supervisor — Guest Experience Lead

Northern Rockies Lodge Ltd; Muncho Lake; In loco; CAD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus

Gratuities

On-site housing options

Free parking available

On-site amenities

Other benefits

Descrizione del lavoro

Northern Rockies Lodge Ltd. is seeking a guest services supervisor to coordinate daily operations on site in the Canadian mountains.

You will establish work schedules, supervise staff, assist guests with special needs, and ensure smooth delivery of services across departments. Requirements include secondary school graduation, 1–2 years of relevant experience, proficiency in MS Outlook, excellent oral and written communication, and strong organizational and teamwork skills.

Competenze

• Strong client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Mansioni

• Coordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Coordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Conoscenze

Excellent oral communication

Excellent written communication

Interpersonal skills

Organized

Team player

Initiative

Formazione

Secondary (high) school graduation certificate

Strumenti

MS Outlook

Descrizione del lavoro

Northern Rockies Lodge Ltd. is seeking a guest services supervisor to coordinate daily operations on site in the Canadian mountains.

You will establish work schedules, supervise staff, assist guests with special needs, and ensure smooth delivery of services across departments. Requirements include secondary school graduation, 1–2 years of relevant experience, proficiency in MS Outlook, excellent oral and written communication, and strong organizational and teamwork skills.