Hotel Front Desk & Guest Services Specialist

Autism Services; Canada; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Free parking available

Learning/training paid by employer

On-site housing options

On-site amenities

Team building opportunities

Wellness program

Job summary

Autism Services is seeking a courteous front desk associate for a hotel, motel, or resort setting in Canada. You will register arriving guests, assign rooms, handle reservations, and provide information on facilities and local points of interest.

You will resolve guest inquiries, process arrivals and departures, and assist with special needs while delivering excellent customer service and handling payments and clerical tasks. On-site housing options are available as part of the role.

Qualifications

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Job description

Autism Services is seeking a courteous front desk associate for a hotel, motel, or resort setting in Canada. You will register arriving guests, assign rooms, handle reservations, and provide information on facilities and local points of interest.

You will resolve guest inquiries, process arrivals and departures, and assist with special needs while delivering excellent customer service and handling payments and clerical tasks. On-site housing options are available as part of the role.