Hotel front desk clerk

Tobermory; Fernie; On-site; CAD 36,000 - 42,000; Full time

Job summary

Best Western Fernie Plus Mountain Lodge in Fernie, BC seeks a Hotel front desk clerk. The role supports guest check-in/check-out, reservations, and information services, ensuring smooth daily operations and guest satisfaction.

The position offers permanent, full-time employment with day, evening, and weekend shifts. Training is provided; English fluency is required to interact with guests and colleagues.

Qualifications

• Fluent in English language.
• No standard education requirements; training provided.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Handle reservations: accept, cancel, and change.
• Provide information about local points of interest.
• Process departures and calculate charges for payments.
• Balance cash and complete related cash reports.
• Maintain inventory of vacancies and room assignments.
• Adhere to emergency and safety procedures.
• Answer phones and relay calls/messages.
• Assist guests with special needs.
• Deliver wakeup calls as requested.
• Provide excellent customer service.

Skills

Customer service

Interpersonal skills

English fluency

Job description

Best Western Fernie Plus Mountain Lodge based in 1622 7th Avenue, Fernie, BC V0B 1M0 is inviting applications from suitable candidates for the position of Hotel front desk clerk who are self-motivated and have good interpersonal skills. The candidate who got selected will be required to start work as soon as possible. The open positions pertain to the Permanent employment or Full time job. The shift timings include Day, Evening and Weekend.

Employer Name: Best Western Fernie Plus Mountain Lodge
Position: Hotel front desk clerk
No. of vacancies: 2
Salary: $18.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 1622 7th Avenue, Fernie, BC V0B 1M0

• The candidate will be responsible for registering arriving guests and assigning rooms.
• The candidate will be responsible for processing group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide general information about points of interest in the area.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
• The candidate must adhere to emergency and safety procedures.
• The candidate must perform clerical duties such as filing, photocopying, and faxing.
• The candidate must answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate will be responsible for contacting customers to deliver requested wakeup calls.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Training will be provided to the selected candidate.

Work setting

• The candidate should work in a hotel, motel, or resort with additional sports and leisure facilities framed in a natural environment that attracts visitors beyond the room.