Hotel clerk

Tobermory; Surrey; On-site; CAD 36,000 - 41,000; Full time

Job summary

Days Inn in Surrey, BC is seeking a hotel clerk who is self-motivated with excellent interpersonal skills. The role involves registering guests, assigning rooms, handling reservations, and delivering top-notch service in a fast-paced environment.

We offer permanent, full-time employment with shifts that may include Day, Evening, Early Morning and Morning; fluency in English is required, and a high school diploma is essential. Punjabi is a plus.

Qualifications

• Fluent in English (oral and written).
• High school diploma or equivalent.
• 1–2 years of experience in hospitality or a related industry.
• Panjabi language is an asset.
• Client-focused with strong interpersonal skills.
• Excellent communication and organizational abilities.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Handle reservations, including changes and cancellations.
• Provide information on hotel facilities and local points of interest.
• Manage guest billing, cash handling, and balance sheets.
• Maintain inventory of vacancies and reservations.
• Answer phones and relay messages; assist guests with special needs.
• Perform light clerical duties and basic housekeeping tasks.

Job description

Days Inn situated in Surrey, BC is currently looking for applications for the role of Hotel clerk who is a self-motivated individual with excellent interpersonal skills. The selected candidate for this position will be expected to start work promptly. The available positions are for Permanent employment or Full time job. The timings of shifts may be Day, Evening, Early Morning and Morning.

Employer Name: Days Inn
Position: Hotel clerk
No. of vacancies: 3
Salary: $28.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: Surrey, BC

• The candidate will be responsible for registering arriving guests and assigning rooms.
• The candidate will be responsible for processing group arrivals and departures.
• The candidate must accept, cancel, and change room reservations.
• The candidate must provide information on hotel facilities and services.
• The candidate must provide general information about points of interest in the area.
• The candidate will be responsible for processing guest departures, calculating charges, and receiving payments.
• The candidate must balance cash and complete balance sheets, cash reports, and related forms.
• The candidate will be responsible for maintaining an inventory of vacancies, reservations and room assignments.
• The candidate must adhere to emergency and safety procedures.
• The candidate must perform clerical duties such as filing, photocopying, and faxing.
• The candidate must answer the phone and relay calls and messages.
• The candidate must assist clients/guests with special needs.
• The candidate will be responsible for contacting customers and delivering requested wakeup calls.
• The candidate must perform light housekeeping and cleaning duties.
• The candidate must provide excellent customer service.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate of Secondary (high) school graduation or equivalent experience.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.
• Fluency in Panjabi is an asset.
• The candidate should be client focused.
• The candidate should have effective interpersonal skills.
• The candidate must have excellent oral and written communication skills.
• The candidate must be well-organized.

Work setting

• The candidate must work in the hotel, motel, resort, or hospitality industry.

Computer and technology knowledge

• The candidate must be familiar with the Central Reservation System (CRS).

Transportation/travel information

• The candidate has access to public transportation.

Work conditions and physical capabilities

• The candidate should have an eye for details.
• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.