Hotel Front Desk Assistant Supervisor - Summer 2025

Sunshine Village Corporation; Banff; On-site; CAD 38,000 - 50,000; Full time

Job summary

Sunshine Village Corporation seeks a Front Desk Assistant Supervisor for Summer 2025. This role involves overseeing front desk operations, ensuring superb guest experiences while managing a team. Candidates must be passionate about guest service, have supervisory experience, and be ready to work in a flexible schedule with a willingness to meet high hospitality standards.

Benefits

Lively staff events

Chance to enjoy alpine vistas

Qualifications

• Passion for providing outstanding guest service
• Experience in supervisory roles is an asset
• Valid CPR and First Aid certification is a plus

Responsibilities

• Oversee hotel front desk operations and ensure guest needs are met
• Assist in training Front Desk teams and maintain service standards
• Resolve guest concerns and maintain positive relationships

Skills

Guest Service

Supervisory Skills

Communication

Time Management

Education

Experience in hotel front desk environment

Tools

Microsoft Office

PMS (Maestro or similar)

Job description

Hotel Front Desk Assistant Supervisor - Summer 2025

Banff, AB, Canada

Job Description

Posted Friday, June 6, 2025 at 8:00 AM

Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and painted with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".

What’s in it for you?

A ridiculously cool life experience

A plethora of lively staff events all season long

A chance to enjoy the alpine vistas

What can you expect?

The Front Desk Assistant Supervisor provides an outstanding guest experience via overseeing the hotel front desk operations. This role ensures guests’ needs are met and exceeded. The Front Desk Assistant Supervisor reports to the Supervisor, and along to the Hotel Manager and Assistant Manager, and liaises frequently with all Hotel, Service, Administration, Security and Operations teams.

This job might be right for you if you think you would really enjoy:

Performing all duties and responsibilities of a Front Desk Agent and supporting the Supervisor with overseeing the work and actions of the Front Desk team, maintaining excellent guest service and high operating standards.

Assists with training the Front Desk teams, along with cross-utilization of the Bell Desk, Night Audit, Housekeeping, and SML Activity teams (becoming knowledgeable and able to assist in SML department procedures, at any time).

Answering questions, resolving concerns/complaints, taking an active role in guest recovery.

Developing and maintaining positive, respectful working relationships with team, and other departments.

Maintaining the highest standards of cleanliness, ambiance, service, and health and safety.

Administrative and Reporting Responsibilities

• Timely completion of documentation, e.g. check-ins/outs, reservations, training and schedules, guest folios, cash-outs, scheduled and on-the-spot inspections, checklists.
• Conducting regular inventory, ensuring supplies are well-stocked.
• Assisting the Supervisor with providing support, coaching, and feedback where necessary.
• Adhering to and ensuring staff follow company standards, e.g. Employee Handbook, Grooming Policy.
• Timely and accurate reporting of incidents, deficiencies, and unusual conditions to appropriate personnel.

Other duties may be requested and assigned from time to time.

And you have:

• Above all, this role requires a candidate to have a passion for providing outstanding guest service.
• Experience in supervisory and the hotel front desk environment would be assets.
• Valid CPR and First aid is an asset, but not required.
• Able to use Microsoft Office products, PMS (Maestro or similar), and online employee systems.
• Effectively communicate in English, both written and verbally, and in a confidential capacity.
• Must be able to provide a valid driver’s licence and clean, current driver’s abstract prior to start of role. This role completes training and testing for operating on-hill tracked vehicles.
• Maintain professional conduct when acting as a company representative and leader, on and off duty.
• Willing and able to perform all duties and department tasks.
• Self-motivated, possessing good time management skills. Calm under pressure, and patient.
• Positive, mature, and friendly attitude, along with being neat, alert, punctual, and dependable.
• Prepared to work flexible schedule, e.g. weekends, holidays, nights, extended hours.

Additional Considerations:

• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment.
• This position deals with confidential, personal information. Discretion and adherence to best privacy practices are required at all times.
• Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

Can’t wait to get started? Great, because we can’t wait to hear from you!Click the "Apply Now" button below to get started!

Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.