Starbucks Supervisor, Banff Gondola

Pursuit Collection; Banff; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a leading adventure company in one of Canada's most stunning locations as a Food and Beverage Supervisor. In this role, you'll lead a team at Banff Gondola, crafting high-quality experiences in a vibrant café setting while ensuring customer satisfaction and efficient operations. Perfect for someone passionate about hospitality in a breathtaking, remote environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• Mature, energetic, dependable, and self-motivated.
• Previous Barista experience is an asset.
• High volume experience preferred.

Responsibilities

• Supervising staff and ensuring high levels of customer service.
• Handling cash and preparing daily reports.
• Training staff and overseeing inventory management.

Skills

Team Leadership

Customer Service

Communication

Detail-Oriented

Ability to Handle Stress

Tools

POS System

Word

Excel

Job description

As a Starbucks Barista at Banff Gondola, your daily pursuit is simple: to craft high-quality beverages and create a memorable experience for every customer. You’ll become the face of our café, serving high-quality food items and beverages, building relationships with your teammates and customers, and contributing to a positive, energetic environment.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?

• Join an inclusive, global team and make lifelong connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

The Food and Beverage Supervisor, under general direction, trains, schedules, and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include but are not limited to:

• Preparation and verification of daily cash reports.
• Ensuring accurate cash, debit, and credit card transactions.
• Training staff and ensuring everyone feels confident in their role.
• Supervising and supporting on the floor.
• Coordinating Food and Beverage orders and inventory.
• Updating staff schedules and changes.
• Interacting with customers and maintaining the highest level of customer service.
• Involved in the making of and receiving food/drink orders.
• Receiving payment for all services provided to the customer.
• Listening and responding to customer complaints.
• Ensuring the work area is clean and organized at all times.
• Relieving Servers as required.
• Upholding the high standard of environmental stewardship expected for all employees.
• Other duties as assigned.

What skills and experience do you need for this job?

• Must get excited at the idea of living and working in a remote (yet very social) environment.
• Mature, energetic, dependable, and self-motivated.
• Natural ability to lead a team.
• Detail-oriented with good communication skills.
• Strong customer service skills.
• Some accounting experience is an asset, along with experience with Word and Excel.
• POS system experience is an asset.
• Cash handling experience.
• High volume experience.
• Ability to handle stress in a professional manner.
• Enjoy working with a team in a busy, fast-paced environment.
• Comfortable working on your feet for extended periods.
• Must meet the organization’s grooming and appearance standards.
• All employees must consent to a criminal record check to uphold our commitment to “Always Honest”.
• Previous Barista experience is an asset.

What will your work environment be like?

• Beautiful. You’ll be working in an iconic, unforgettable, and inspiring location. You’ll have the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll meet team members from across the globe and participate in numerous team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and bluebird skies, rather than buildings, freeways, and smog.
• Busy. Be prepared for a physically demanding environment involving walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance).

We work as a team and believe that we succeed together. These job duties may change based on the needs of the team and company.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

We value diverse backgrounds and experiences, recognizing them as catalysts for creativity and innovation. We encourage individuals eligible to work in Canada to apply and join our inclusive team!

If you require accommodations during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or visit our offices to submit a resume. We thank all candidates for their interest; only those selected for further consideration will be contacted.