Hotel Assistant Operations Manager - British Columbia

Renard International Hospitality Search Consultants; British Columbia; On-site; CAD 72,000 - 88,000; Full time

Benefits offered by this job

Group medical and dental plan

Fitness center access

Food discounts

Temporary accommodation

Job summary

Renard International Hospitality Search Consultants is seeking a Hotel Assistant Operations Manager for a well-established hotel in Northeast British Columbia. The role demands strong room operations and F&B leadership, with a hands-on management style and excellent guest service focus.

You will supervise all Departments, manage budgets, ensure profitability, and uphold guest satisfaction and employee engagement, while coordinating with the General Manager to drive daily operations and seasonal

Qualifications

• 3–5 years of progressive senior leadership experience in hotel and restaurant management and operations.
• Diploma/Degree in Hotel Management preferred.
• Hands-on, guest-focused, multi-department leadership across room operations and F&B.

Responsibilities

• Provide daily leadership, management and direction to all departments.
• Oversee forecasting, budgeting, cost control and financial performance of Room and F&B outlets.
• Focus on exceeding guest expectations and maintaining cost and quality standards to maximize profits.
• Review, develop and implement policies to strengthen the team and customer experience.

Skills

Leadership

Hotel operations

F&B operations

Customer service

Communication

Team management

Budgeting

Education

Diploma/Degree in Hotel Management

Tools

POS systems

Inventory management software

Reporting tools

Job description

Our client is seeking a Hotel Assistant Operations Manager for this well-established full-service hotel in Northeast British Columbia.

Must have a solid background in room operations and F&B and must have a very hands-on management style. Previous experience in a similar hotel management role is a must. Excellent service is everything these days, along with strong follow-up skills that are essential to winning repeat customers.

This Hotel Assistant Operations Manager will be expected to be on hand to welcome guests and to take care of their needs. Must be able to communicate well in both written and verbal communication, as well as articulate tasks and interact closely with the General Manager in overseeing and leading all daily hotel operations, ensuring profitability, operational efficiency, and the highest standards of guest satisfaction and employee engagement.

You will ensure successful setup and execution of the operation and will be expected to lead by example every day; you must be able to communicate well and interact closely with both the guests and the staff. They should also be passionate about the changes that come with it as the hotel amenities change seasonally throughout the year.

Role Responsibilities

• Provide daily leadership, management and direction to all departments
• Oversee forecasting/ budgeting, cost control, and financial performance of Room and F&B outlets, ensuring revenue targets and profitability goals are achieved.
• Focus on exceeding guest expectations daily and on improving established cost and quality standards, maximizing profits, developing and retaining employees
• Review, develop and implement policies & procedures that strengthen the team and improve the customer experience

Mandatory Requirements

• A true passion and appreciation for the outdoors to live and work in Northern BC. is essential for success in this role.
• Must have a minimum 3-5 years of progressive senior leadership experience in hotel and restaurant management and operations. (Diploma/Degree in Hotel Management, preferred).
• Must be a versatile and multi-skilled professional who is passionate about providing personal service to Front Desk, housekeeping, restaurant, bar lounge, liquor store, catering and banquet services, and the in-house hotel guest shop.
• Able to work well with a team and has a proven track record of strong managerial skills
• Willing to accept feedback to ensure their goals are aligned with the team and hotel mission
• A service-driven individual dedicated to the guest and employment experience
• Ensure all operational systems- including POS, inventory control, and reporting- are maintained and utilized effectively.

This company will offer an excellent starting salary of up to $80,000 per year, a subsidized group medical and dental plan with complimentary use of the fitness center, and food discounts. Temporary accommodation will be offered. until you find your own accommodation. Please note that for this role you must have your own transportation to work in this area of Northeast British Columbia

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