Host(ess) - Terasse William Gray

Gray Collection; Montreal (administrative region); On-site; CAD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Group insurance plan with telemedecine

Group RRSP and DPSP (Deferred Profit0

50% employee discount at all of ourEst

Discounts with our business partners (

Company culture that values employees

Employee recognition events

Growing company with opportunities for

Job summary

Gray Collection in Montreal is seeking a friendly Host(ess) to welcome guests, manage reservations, and support the front-of-house team in delivering a memorable dining experience across Maggie Oakes and its restaurants.

The role requires strong customer service in English and French, ability to work independently, and a proactive, organized approach. Join a growing hospitality group that values employees and offers benefits and career development opportunities.

Qualifications

• Strong customer service skills.
• Ability to work independently.
• Resourceful and proactive.
• Strong organizational skills.
• Excellent communication skills in both English and French, spoken and written.

Responsibilities

• Manage dining room reservations;
• Ensure menus are clean, organized, and in excellent condition;
• Greet guests upon arrival, assign tables according to the established floor plan, escort them to their tables, and adjust place settings as needed;
• Assist the dining room team whenever necessary during service;
• Thank guests upon departure, inquire about their satisfaction, and encourage them to return;
• Ensure the cleanliness of the host stand, restrooms, and dining room;
• Answer telephone calls according to established procedures;
• Perform any other related duties required to ensure the smooth operation of dining room service.

Skills

Bilingual English/French

Job description

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Host(ess) is the first point of contact for guests, whether in person or over the phone. They provide a warm welcome, manage reservations, and support the front-of-house team to deliver an exceptional dining experience.

RESPONSIBILITIES

• Manage dining room reservations;
• Ensure menus are clean, organized, and in excellent condition;
• Greet guests upon arrival, assign tables according to the established floor plan, escort them to their tables, and adjust place settings as needed;
• Assist the dining room team whenever necessary during service;
• Thank guests upon departure, inquire about their satisfaction, and encourage them to return;
• Ensure the cleanliness of the host stand, restrooms, and dining room;
• Answer telephone calls according to established procedures;
• Perform any other related duties required to ensure the smooth operation of dining room service.

QUALIFICATIONS

• Minimum of one (1) year of experience in a similar position;
• Strong customer service skills;
• Ability to work independently;
• Resourceful and proactive;
• Strong organizational skills;
• Excellent communication skills in both English and French, spoken and written.

BENEFITS

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.