Guest Experience Supervisor - Front Office

Silver Hotel Group; Mississauga; On-site; CAD 55,000 - 68,000; Full time

Job summary

Hilton Garden Inn Toronto Airport is seeking a Front Office Supervisor to lead a guest-centric front desk team in a fast-paced hotel near Toronto Pearson. You will drive exceptional service, oversee daily operations, and support revenue management while maintaining brand standards and a positive work culture.

Ideal candidates excel in customer service, communication, and teamwork. Evening and overnight availability is required, with a strong commitment to guest satisfaction and operational

Qualifications

• Exceptional customer service skills.
• Excellent written and verbal communication skills.
• ONQ experience is an asset.
• Available to work evenings and overnights including weekends and holidays.
• Must be legally authorized to work in Canada.

Responsibilities

• Drive a culture of performance, engagement, and exceptional guest service, ensuring all interactions reflect the hotel’s standards.
• Greet guests promptly, respond to complaints professionally, implement service recovery when needed, and maintain high levels of guest satisfaction.
• Ensure team members are trained on Brand Service Standards, consistently follow procedures, and receive feedback to maintain quality and compliance.
• Assist the Front Office Manager with policies, daily reporting, labor cost control, revenue management, and financial procedures.
• Promote teamwork and seamless guest experiences by coordinating with other hotel departments and responding effectively to emergencies or operational challenges.

Skills

Customer service

Communication

Team leadership

Flexible scheduling

Self-motivated

Job description

Hilton Garden Inn Toronto Airport is seeking a Front Office Supervisor to lead a guest-centric front desk team in a fast-paced hotel near Toronto Pearson. You will drive exceptional service, oversee daily operations, and support revenue management while maintaining brand standards and a positive work culture.

Ideal candidates excel in customer service, communication, and teamwork. Evening and overnight availability is required, with a strong commitment to guest satisfaction and operational