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Hospitality Manager

Atria Retirement Canada

Nanaimo

On-site

CAD 51,000 - 59,000

Full time

18 days ago

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Job summary

Atria Retirement Canada is seeking a Hospitality Manager in Nanaimo, BC to oversee dining and housekeeping teams, ensuring high-quality service and resident satisfaction. The role requires leadership and customer service skills, along with relevant experience in a supervisory capacity. Join a team that values growth and work-life balance with competitive benefits.

Benefits

Paid holidays and PTO

Health, Dental, Vision, and Life Insurance

Retirement Savings Plan / 401(k) employer match

Tuition reimbursement

Annual anniversary rewards

Qualifications

Two years of prior work experience in front of house supervision.
Basic computer skills required.
Must possess a valid driver's license.

Responsibilities

Direct and supervise dining room and housekeeping teams.
Manage budgets and schedules based on resident needs.
Ensure exceptional customer service and quality standards.

Skills

Leadership

Customer Service

Teamwork

Budget Management

Problem Solving

Education

High School Diploma or GED

Two-year Associate Degree (preferred)

Tools

Microsoft Word

Excel

Outlook

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This range is provided by Atria Retirement Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$51,000.00/yr - $58,650.00/yr

We create communities where employees thrive in their work, helping our residents thrive in their homes.

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

Paid holidays and PTO
Community employees may receive annual anniversary rewards dependent on classification.
Benefits package also includes Health, Dental, Vision, and Life Insurance
Retirement Savings Plan / 401(k) employer match
Tuition reimbursement (U.S Based Communities)
Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
Ability to work in a team setting and to provide strong customer service.
Basic computer skills - Microsoft Word, Excel, Outlook.
Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
Able to clean apartments and dining room as needed.
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
Must possess valid driver’s license.
Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
Must successfully complete all Atria specified training programs.

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
Provide timely feedback to the team and consistent performance management.
Establish and manage labor and supplies budget and expenses.
Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
Review the daily menu with residents and staff, coordinating room service delivery where applicable.
Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
Visually confirm that all tables are set according to Company standards.
Solve issues before they become problems or complaints.
Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
May perform other duties as needed and/or assigned.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing

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