Food Service Supervisor Full Time

Compass Group Canada; Toronto; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Health Benefits

Mental Health & Wellness resources

Diversity & Inclusion

Job summary

Compass Group Canada is seeking an Operational Leadership professional to oversee daily food service operations on campus sites. You will supervise food preparation, merchandising, service, and sanitation to deliver excellent customer experiences for students, faculty, and guests.

You will coordinate staff schedules, coach and train associates, participate in recruitment and evaluations, and ensure strong food safety, inventory, and cost controls while fostering a positive, inclusive workplace

Qualifications

• Experience supervising daily food service operations.
• Knowledge of food safety standards and sanitation.
• Strong staff coaching and scheduling abilities.

Responsibilities

• Supervise daily food service operations, including prep, merchandising, service and sanitation.
• Coordinate staff schedules and duties to ensure coverage and efficiency.
• Monitor service standards and address issues promptly.
• Support catering, events, and hospitality functions as needed.
• Ensure accurate cash-handling and opening/closing procedures.
• Lead and develop frontline associates through coaching and training.
• Participate in recruitment, onboarding, scheduling and evaluations.
• Maintain food safety and quality across areas.
• Promote a positive, inclusive workplace culture.
• Assist with inventory management and cost controls.
• Ensure compliance with health and safety legislation.
• Maintain documentation and reports; support program implementations.

Skills

Staff supervision

Coaching

Training

Scheduling

Customer service

Recruiting

Attendance management

Performance feedback

Tools

Point-of-Sale (POS)

Inventory management

Food safety systems

Job description

Operational Leadership

• Supervise daily food service operations, including food preparation, merchandising, service, and sanitation.
• Coordinate staff schedules and assign duties to ensure adequate coverage and efficient workflow.
• Monitor service standards and address operational issues in a timely manner.
• Support catering, special events, conferences, and hospitality functions as required.
• Ensure all opening, closing, and cash-handling procedures are completed accurately.

Team Supervision and Development

• Lead, coach, and motivate frontline associates to deliver excellent customer service.
• Conduct training and orientation for new employees on company policies, food safety standards, and operational procedures.
• Monitor employee performance and provide ongoing feedback and coaching.
• Assist management with recruitment, onboarding, scheduling, attendance management, and performance evaluations.
• Foster a positive, inclusive, and respectful workplace culture.

Food Safety and Quality Assurance

• Ensure compliance with all food safety regulations, public health requirements, and Compass Group standards.
• Monitor food quality, presentation, portion control, and product freshness.
• Maintain cleanliness and sanitation of all food preparation, storage, and service areas.
• Ensure proper receiving, storage, labeling, and rotation of food products using FIFO principles.
• Support food safety audits and corrective action plans.

Customer Service

• Ensure a high level of customer satisfaction by responding professionally to customer inquiries, concerns, and feedback.
• Build positive relationships with students, faculty, staff, guests, and clients.
• Resolve service issues promptly and effectively.
• Promote hospitality-focused service and create a welcoming dining environment.

Inventory and Financial Controls

• Assist with inventory management, ordering, receiving, and stock control.
• Monitor food, beverage, and supply usage to minimize waste and control costs.
• Verify cash handling, point-of-sale transactions, deposits, and related reporting procedures.

Health and Safety

• Promote a safe working environment and ensure compliance with occupational health and safety legislation.
• Conduct workplace inspections and identify potential hazards.
• Ensure associates follow safe work practices and use equipment properly.
• Report accidents, incidents, and workplace concerns according to company procedures.

Administrative Responsibilities

• Complete required operational reports, logs, and documentation accurately and on time.
• Assist with implementation of company initiatives, programs, and operational improvements.
• Maintain knowledge of company policies, procedures, and brand standards.
• Perform other related duties as assigned.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/8 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.