Lead Caterer, Full Time

Compass Group Canada; Ottawa; On-site; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Health Benefits

Great Place to Work

Career opportunities

Diversity & Inclusion

Job summary

Compass Group Canada is seeking a dedicated catering associate to manage daily catering operations in Ottawa. You will assist with beverage preparation, buffet setup, and guest service during events, ensuring timely, courteous service and adherence to hygiene standards.

Responsibilities include temperature control, inventory checks, and collaboration with team members to deliver exceptional experiences for all guests. Candidates should be able to work flexible hours in a fast-paced environment.

Qualifications

• Customer service experience and guest interaction skills.
• Ability to assist with food and beverage service and setup.
• Ability to work as part of a team in a fast-paced catering environment.

Responsibilities

• Oversee daily Catering Department operations and delegate tasks.
• Provide exceptional customer service to guests at all events.
• Prepare beverages, set up buffets, serve meals and drinks, and clear tables.
• Maintain sanitation and safety standards in all service areas.
• Assist with inventory, restocking, and housekeeping duties as required.

Skills

Customer service

Food preparation

Buffet setup

Teamwork

Time management

Education

High school diploma

Job description

• Responsible for daily operations of Catering Department – Follows tasks and delegates tasks accordingly
• Provides exceptional customer service to each guest.
• Responsible for the completion of meal service including setting up buffets, serving plates of food, clearing empty dishes, serving drinks including alcoholic beverages.
• Completes assigned side duties as required.
• Maintains sanitation standards in the preparation, service, and dining room facilities.
• We encourage all associates to accept leadership responsibilities at all times. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills of the position.

• Responsible for daily operations of Catering Department – Follows tasks and delegates tasks accordingly
• Provides exceptional customer service to each guest.
• Responsible for the completion of meal service including setting up buffets, serving plates of food, clearing empty dishes, serving drinks including alcoholic beverages.
• Completes assigned side duties as required.
• Maintains sanitation standards in the preparation, service, and dining room facilities.
• We encourage all associates to accept leadership responsibilities at all times. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following.

Please note: Other duties may be assigned as required.

• Carefully prepares beverages according to customer specifications, including but not limited to coffee, tea, and alcoholic beverages.
• Sets up buffets and food displays according to BEO requirements.
• Serves guests during all plated meals, including use of large oval and beverage trays.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: polishing silverware, polishing glassware, organizing linen rooms, assisting with room sets as required, counting inventory of smallware.
• Delivers food to buffets or meeting rooms as required by BEOs.
• Follows standard portioning of alcoholic beverages and uses SmartServe policies to prevent the over-serving of guests.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during all events.
• Acts with purpose and intention – uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Maintains pantry par levels and follows proper procedures for restocking and reporting consumption.
• Checks all items within the assign pantry for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies at all times.
• Must follow all health and safety and quality assurance company policies at all times.
• Must complete 24/7 training with in one month of start date, and annually thereafter.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Represents Company in a courteous, efficient, and friendly manner in all customer and employee interactions.
• Responsible for completion of CGC 24/7 or MyLearning training in timely manner. Know, understand and comply with all relevant operational standards of the unit and procedures that are current. Oversee and/or train other staff members
• Responsible for cash handling Manage the cash flow, bank deposits and cash procedures
• Performs pre-preparation and preparation tasks (measuring, restocking supplies, and set up of unit) assigned by Manager and prepares product.
• Ensures safe and sanitary practices adhered to in accordance with company and facility policies. Ensures that all food served in the right condition, at the right temperature and at the right time.
• Ensures that enough products have been prepared for the day. Replenishes supplies as needed
• Maintains portion control in accordance with the recipe standard.
• Answers all guests’ inquiries and concerns immediately.
• Always maintains proper service appearance and etiquette. Serve customers quickly and courteously using proper service techniques.
• Maintains established food rotations in all areas (stock room, fridge, freezer) in order to minimize spoilage and waste.
• Reports damaged and/or inoperable equipment and fixtures to unit manager.
• Performs other work-related duties as assigned by management. Assist anywhere else in the unit as needed.
• Ability to interact with customers to assure customer satisfaction.
• Ability to interact with co-workers to assure compliance with company service standards, and company inventory and property control procedures.
• Must have sufficient mobility to perform assigned tasks within time frames established for the job.
• Responsible for following HACCP/QA standards. Hot and cold temp logs, cleaning logs
• Follows principles of sanitation and safety in handling food and equipment. Maintains all work areas to ensure that they are clean and orderly. Responsible for cleaning all equipment and following cleaning schedule.
• Required to perform cleaning duties. Responsible for the cleaning of own Station.
• Responsible for receiving and stocking of deliveries in their proper place in a timely manner.
• Responsible for date labeling all the products in the storage room and store
• Ensures that everyone follows Compass Group Canada Quality Assurance Policies and procedures as well and Public Health Policies on food handling, cleaning and sanitation at all times.
• Responsible for opening and/or closing checklist, as well as necessary reports
• Responsible for daily paperwork, weekly inventories, stocking and other tracking reports
• Oversee same in employees of said unit

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact [e-mail] for further information.