Hospitality Lead Supervisor

Sodexo Live! in Canada; Vancouver; On-site; CAD 52,000 - 70,000; Full time

Job summary

Sodexo Live! in Canada seeks a Hospitality Lead Supervisor to manage the BC Place Stadium concessions and bar operations on event days.

You will lead supervisors and frontline teams across concession stands, bars, vending and service points, ensuring staffing, safety, and guest readiness for high-volume events. Ideal candidates offer leadership in hospitality, strong judgment, and the ability to coordinate with cross-functional teams to protect service quality and revenue.

Qualifications

• Leadership experience in hospitality, food and beverage, retail, events or another high‑volume customer-facing environment.
• Strong judgement, communication and problem-solving skills with the ability to lead multiple teams and priorities at once.
• A proactive, visible leadership style and confidence making decisions in real time.
• Working knowledge of food safety, inventory, cash/POS and responsible alcohol service practices.
• Serving It Right certification required; Food Safe certification is an asset.
• Availability for mandatory events, including evenings, weekends and holidays as scheduled.

Responsibilities

• Lead the event-day operation for an assigned level or major area, ensuring all locations are staffed, stocked, safe and guest-ready.
• Direct and support Zone Supervisors, Stand Leaders and frontline teams; set priorities, deploy resources and provide real-time coaching.
• Own pre-event readiness, including staffing, equipment, food production, merchandising, health and safety checks and team briefings.
• Monitor guest flow, sales demand, inventory and production throughout the event; make timely operational adjustments to protect service and revenue.
• Coordinate with Operations, culinary, warehouse, beverage, technology/POS and other support teams to resolve issues quickly.
• Maintain high standards for food safety, responsible alcohol service, cleanliness, merchandising and overall presentation.
• Address guest and employee concerns professionally and make sound decisions in a fast-moving live-event environment.
• Oversee event administration, required documentation and timely operational updates to management.
• Lead end-of-event close, including cleaning, product storage, equipment shutdown, security and completion of required paperwork.
• Provide event feedback and identify opportunities to improve efficiency, service, team performance and the guest experience.

Skills

Leadership experience

Communication skills

Problem-solving

Availability for events

Serving It Right

Job description

Job Listing: Hospitality Lead Supervisor

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking an experienced Hospitality Lead Supervisorfor the BC Place Stadium.

The Opportunity

Take a lead role in the food and beverage operation at BC Place, one of Canada's premier sports and live entertainment venues. The Concessions Food & Beverage Lead oversees a major operating area on event days, leading supervisors and frontline teams across concession stands, bars, vending and supporting service points. This is a hands-on leadership role with meaningful responsibility for people, guest experience, revenue readiness, safety and execution.

The role is well suited to an experienced hospitality leader who wants exposure to large-scale venue operations, including professional sport, major concerts and other live events, with opportunities to build broader operational and leadership experience.

Key Responsibilities

• Lead the event-day operation for an assigned level or major area, ensuring all locations are staffed, stocked, safe and guest-ready.
• Direct and support Zone Supervisors, Stand Leaders and frontline teams; set priorities, deploy resources and provide real-time coaching.
• Own pre-event readiness, including staffing, equipment, food production, merchandising, health and safety checks and team briefings.
• Monitor guest flow, sales demand, inventory and production throughout the event; make timely operational adjustments to protect service and revenue.
• Coordinate with Operations, culinary, warehouse, beverage, technology/POS and other support teams to resolve issues quickly.
• Maintain high standards for food safety, responsible alcohol service, cleanliness, merchandising and overall presentation.
• Address guest and employee concerns professionally and make sound decisions in a fast-moving live-event environment.
• Oversee event administration, required documentation and timely operational updates to management.
• Lead end-of-event close, including cleaning, product storage, equipment shutdown, security and completion of required paperwork.
• Provide event feedback and identify opportunities to improve efficiency, service, team performance and the guest experience.

What You Bring

• Leadership experience in hospitality, food and beverage, retail, events or another high-volume customer-facing environment.
• Strong judgement, communication and problem-solving skills with the ability to lead multiple teams and priorities at once.
• A proactive, visible leadership style and confidence making decisions in real time.
• Working knowledge of food safety, inventory, cash/POS and responsible alcohol service practices.
• Serving It Right certification required; Food Safe certification is an asset.
• Availability for mandatory events, including evenings, weekends and holidays as scheduled.

Why with Sodexo Live! At BC Place

This is more than a traditional retail food and beverage supervisor role. You will help lead the event-day operation behind some of Canada's largest sports and entertainment experiences, gain exposure to multiple areas of a complex venue business and work alongside an experienced hospitality leadership team. The event-based schedule can complement other commitments while offering meaningful responsibility, professional development and a pathway to broader opportunities within Sodexo Live.

Thank you for expressing interest in employment with Sodexo Live! While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.