Hospitality IT Technician - Flexible, On-Call Support

Lais Hotel Properties L; Niagara-on-the-Lake; On-site; CAD 38,000 - 40,000; Full time

Job summary

Lais Hotel Properties Limited is seeking an IT Technician to join Vintage Hotels & Niagara’s Finest Hotels. Provide hardware and software support to all departments in a professional and timely manner.

Responsibilities include service desk, Windows/Mac support, networking, printers, imaging PCs, on-boarding/off-boarding, security checks, and A/V setup for meetings; prior hospitality experience preferred.

Qualifications

• Post-Secondary Degree (or equivalent) in IT or related discipline (Preferred).
• 1+ year of IT-related experience.
• Strong hardware, networking, Windows, Office, printers/scanners troubleshooting.

Responsibilities

• Respond to and resolve service desk escalations and service requests.
• Assist with Mac and PC issues, networks, printers, software, and phones.
• Troubleshoot Windows 10/11 and Microsoft Office.
• Image and deploy PCs; configure printers, copiers and scanners.
• Provide telephone support and maintain inventory.
• Maintain server room and conduct security/compliance checks.
• Provide A/V setup for meetings and onboarding/offboarding of users.

Skills

Desktop hardware

Networking

Windows 10/11

Microsoft Office

Printers/Scanners

Education

Post-Secondary Degree in IT

Tools

Mitel Telephony Suite

Job description

Lais Hotel Properties Limited is seeking an IT Technician to join Vintage Hotels & Niagara’s Finest Hotels. Provide hardware and software support to all departments in a professional and timely manner.

Responsibilities include service desk, Windows/Mac support, networking, printers, imaging PCs, on-boarding/off-boarding, security checks, and A/V setup for meetings; prior hospitality experience preferred.