PORTER

Vintage Hotels; Niagara-on-the-Lake; On-site; CAD 28,000 - 36,000; Full time

Job summary

Vintage Hotels & Niagara’s Finest Hotels is seeking a Portal to join our growing team. This role offers flexibility, valuable work experience, and the opportunity to work with a tenured team.

As a Portal you will support event setups for conferences and banquets, provide personalized guest service, and contribute to up-selling goals while maintaining high standards across all duties and responsibilities.

Qualifications

• Minimum of Grade 10 Education.
• 6 months experience in a similar position.
• Previous up-selling and/or sales experience is considered an asset.

Responsibilities

• Provide personalized and exceptional guest service.
• Meeting established up-selling and sales goals.
• Set up tables, chairs, linens and tableware for banquets, dinners, coffee breaks and special occasions.
• Ensure facilities being used are clean and set up as per the supervisor’s direction.
• Add and remove coffee station supplies as required throughout conferences and/or meetings.
• Complete duty sheets, audio-visual sheets, billing information and other paperwork as required.
• Having a thorough knowledge of each property’s products and services.
• Suggest additional products and services meeting our Guests’ specific preferences.
• Assessing Guests’ individual needs to meet standards for additional products and services.
• Actively seeking ways to meet Guests’ product or service needs.
• All other duties as assigned.

Skills

Guest service

Upselling

Sales oriented

Communication

Education

Grade 10

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a portal to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Portal
Property: Vintage Hotels & Niagara’s Finest Hotels

Position Summary:

Ensures that all food and beverage related facilities are set up, dissembled and/or maintained as per the standard operating guidelines for events such as conferences, meeting and special occasions.

Duties and Responsibilities:

Primary Responsibilities:

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• Responsible for setting up tables, chairs, linens and tableware in appropriate fashion for banquets, dinners, coffee breaks and special occasions
• Ensures that facilities being used are clean and set up as per the supervisor’s direction
• Adds and removes coffee station supplies as required throughout conferences and/or meetings
• Completes duty sheets, audio-visual sheets, billing information and other paperwork as required
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional product and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Professional Requirements:

• Minimum of Grade 10 Education
• 6 months experience in a similar position
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements:

• Heavy lifting of furniture and trays (up to 75lbs.)

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected.

We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.