Hospital Manager

National Veterinary Associates; Caledonia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary organization is seeking a Hospital Manager for their Grand River Veterinary Hospital in Caledonia, Ontario. The ideal candidate will lead daily operations, ensure high-quality patient care, and foster a positive team culture. This role offers a competitive salary and a supportive work environment, ideal for those who love animals and excel in team leadership.

Benefits

Health/Dental Benefits

RRSP Matching

Qualifications

• Proven experience leading teams and managing day to day operations.
• A comprehensive understanding of operational strategy and aligning team goals with organizational objectives.
• A love for animals and strong passion for customer service.

Responsibilities

• Manage team performance by setting clear goals.
• Ensure operational efficiency and client satisfaction.
• Manage staffing needs including hiring and performance management.

Skills

Team Leadership

Organizational Skills

Time Management

Interpersonal Skills

Tools

MS Suite

Ceridian Dayforce

PIMS Software

Job description

Join an enthusiastic and highly skilled team at Grand River Veterinary Hospital located in beautiful Caledonia, Ontario!

The Opportunity

As the Hospital Manager at Grand River Veterinary Hospital, your role will be an integral member of the veterinary hospital leadership team. You will partner with the Managing DVM to run a smooth and profitable operation by driving revenue and managing costs, while creating a positive hospital culture that thrives on high quality patient care and top-notch customer service. You bridge the gap between day-to-day hospital operations and NVA Canada. Reporting to the Manager of Regional Operations, you’ll own the daily operations of the hospital by providing exceptional people management, smooth operations, strategic planning & financials, and exceptional client services.

What you will do:

• Actively manage team performance by setting clear goals and fostering a high performing team to ensure exceptional patient care.
• Provide coaching and development to team members ensuring they have the necessary skills to provide exceptional service to patients.
• Resolve client issues and escalations quickly and oversee client follow up communications and procedures, including reminders and call backs.
• Partner with Managing DVM to address staffing needs including hiring, training, reviewing and performance management of team members.
• Take ownership of hospital operations such as creating and maintaining hospital policy including CVO/Controlled Substances and Health and Safety compliance, monitoring computer systems to resolve issues, educating team members on hospital policies and procedures, and managing and fostering vendor relationships.
• Facilitate employee onboarding, training and development, and annual performance reviews.
• Track and maintain current licensures for all DVMs.
• Manage conflict in a timely manner and maintain a positive employee experience and team culture.
• Ensure payroll is completed and submitted for all hospital staff including DVM production payments.
• Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
• Drive client visits through strategic communication and local marketing efforts (ie. Community).
• Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
• Manage all hospital staff, including grooming and boarding staff where applicable.
• Performs other duties essential to the performance of the hospital as assigned.

What you bring:

• Proven experience leading teams and managing day to day operations.
• Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks and remain resilient during times of uncertainty.
• Possess a comprehensive understanding of operational strategy and adept in aligning team goals with organizational objectives, demonstrating confidence in leading team through period of change.
• Collaborative by nature, with strong interpersonal and communication skills.
• A knack for organization and time management.
• A love for animals and a love for people who love them.

It’s a bonus if you have:

• Experience working in the veterinarian or dental and healthcare industries, or retain and hospitality management
• Skilled in building teams and maintaining a high performing culture.
• Experience with payroll, budgeting, and annual goal setting.
• Familiarity with MS Suite, Ceridian Dayforce and PIMS software deemed advantageous

Compensation and benefits:

• $60,000 - $80,000 depending on experience
• Eligible for health/dental benefits, RRSP matching

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.