Hospital Manager

NVA Canada; Caledonia; On-site; CAD 60,000 - 80,000; Full time

Job summary

NVA Canada is seeking a Hospital Manager to lead the Grand River Veterinary Hospital in Caledonia, Ontario. In this role, you will be responsible for managing operations, driving revenue, and ensuring exceptional patient care, alongside a talented team. The position offers a competitive salary and benefits while contributing positively to the hospital's culture.

Benefits

Health and Dental Benefits

RRSP Matching

Qualifications

• Proven experience leading teams and managing daily operations.
• Ability to navigate ambiguity and make well-informed decisions.
• Strong interpersonal and communication skills.

Responsibilities

• Manage team performance and provide coaching.
• Oversee hospital operations and maintain policies.
• Resolve client issues quickly and efficiently.

Skills

Leadership

Team Management

Customer Service

Decision Making

Organizational Skills

Tools

MS Suite

Ceridian Dayforce

PIMS software

Job description

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Join an enthusiastic and highly skilled team at Grand River Veterinary Hospital located in beautiful Caledonia, Ontario!

The Opportunity

As the Hospital Manager at Grand River Veterinary Hospital, your role will be an integral member of the veterinary hospital leadership team. You will partner with the Managing DVM to run a smooth and profitable operation by driving revenue and managing costs, while creating a positive hospital culture that thrives on high quality patient care and top-notch customer service. You bridge the gap between day-to-day hospital operations and NVA Canada. Reporting to the Manager of Regional Operations, you’ll own the daily operations of the hospital by providing exceptional people management, smooth operations, strategic planning & financials, and exceptional client services.

What You Will Do

• Actively manage team performance by setting clear goals and fostering a high performing team to ensure exceptional patient care.
• Provide coaching and development to team members ensuring they have the necessary skills to provide exceptional service to patients.
• Resolve client issues and escalations quickly and oversee client follow up communications and procedures, including reminders and call backs.
• Partner with Managing DVM to address staffing needs including hiring, training, reviewing and performance management of team members.
• Take ownership of hospital operations such as creating and maintaining hospital policy including CVO/Controlled Substances and Health and Safety compliance, monitoring computer systems to resolve issues, educating team members on hospital policies and procedures, and managing and fostering vendor relationships.
• Facilitate employee onboarding, training and development, and annual performance reviews.
• Track and maintain current licensures for all DVMs.
• Manage conflict in a timely manner and maintain a positive employee experience and team culture.
• Ensure payroll is completed and submitted for all hospital staff including DVM production payments.
• Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
• Drive client visits through strategic communication and local marketing efforts (ie. Community).
• Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
• Manage all hospital staff, including grooming and boarding staff where applicable.
• Performs other duties essential to the performance of the hospital as assigned.
  
  

What You Bring

• Proven experience leading teams and managing day to day operations.
• Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks and remain resilient during times of uncertainty.
• Possess a comprehensive understanding of operational strategy and adept in aligning team goals with organizational objectives, demonstrating confidence in leading team through period of change.
• Collaborative by nature, with strong interpersonal and communication skills.
• A knack for organization and time management.
• A love for animals and a love for people who love them.
  
  

It’s a Bonus If You Have

• Experience working in the veterinarian or dental and healthcare industries, or retain and hospitality management
• Skilled in building teams and maintaining a high performing culture.
• Experience with payroll, budgeting, and annual goal setting.
• Familiarity with MS Suite, Ceridian Dayforce and PIMS software deemed advantageous
  
  

Compensation And Benefits

• $60,000 - $80,000 depending on experience
• Eligible for health/dental benefits, RRSP matching
  
  

Join Us!

Visit our website to learn more about us: Grand River Veterinary Hospital and connect with Susan by phone, text or email at 403.542.3862 / [e-mail] to apply.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Veterinary Services

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