Hospital Guest Services Supervisor

Windsor Regional Hospital; Windsor; On-site; CAD 28,000 - 39,000; Part time

Job summary

Windsor Regional Hospital is seeking a Guest Services Supervisor who reports to the Manager of Housekeeping & Patient Transportation. You will supervise day-to-day operations of Environmental Services, Patient Transportation, Retail Services and other Guest Services functions, providing leadership to frontline staff to ensure patient satisfaction, safety, cleanliness and efficient operations.

This role oversees scheduling, task dispatch, and collaboration with nursing units, the Command

Qualifications

• Must have Grade 12 diploma.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Experience directing and supervising staff.
• Experience in food service and/or housekeeping management is an asset.
• Must be available to work all shifts, weekends and holidays.

Responsibilities

• Supervise employees and ensure the departmental standards are adhered to.
• Ensure daily staffing requirements are filled and working efficiently.
• Manage and dispatch tasks to both Housekeeping and Patient Transporting staff, using a computer system and communicating with departments, Command Centre Nursing, After Hours Managers to ensure patient flow standards are met.
• Ensure all staff adhere to IPAC standards.
• Ensure a commitment to standards of excellence and the concept of accountability through completion of departmental goals and objectives.
• Ensure a patient focused approach is delivered and adhered to by all staff.
• Liaise with Operational Managers, Clinical Dietitians, nursing, co-workers and staff to handle patient satisfaction issues.
• Maintain patient service documentation in accordance with departmental policies, hospital standards and professional standards.
• Display initiative and good judgment in dealing with operational problems and assigning tasks.
• Other duties as assigned;

Skills

Tact and courtesy

Effective communication

French language (asset)

Education

Grade 12 diploma

Tools

Microsoft Office

Job description

Windsor Regional Hospital is seeking a Guest Services Supervisor who reports to the Manager of Housekeeping & Patient Transportation. You will supervise day-to-day operations of Environmental Services, Patient Transportation, Retail Services and other Guest Services functions, providing leadership to frontline staff to ensure patient satisfaction, safety, cleanliness and efficient operations.

This role oversees scheduling, task dispatch, and collaboration with nursing units, the Command