Home Warranty & Service Experience Coordinator

Trico Residential Inc; Calgary; On-site; CAD 42,000 - 59,000; Full time

Job summary

Trico Homes in Calgary, AB is seeking a Service & Warranty Coordinator to receive and process service and warranty requests for our homes. You will schedule technicians or trades, respond to homeowner inquiries, and ensure timely resolution with high customer satisfaction.

The role reports to the Service & Warranty Manager and involves collaboration with Construction, Sales, and Trade Contractors. A security clearance is part of the recruitment process and the company emphasizes learning and

Qualifications

• High school diploma or equivalent with a minimum of two years of relevant experience in a customer service or administrative role.
• Strong customer service skills with the ability to handle inquiries and concerns promptly and professionally.
• Excellent communication, both written and verbal, and interpersonal skills.

Responsibilities

• Follows up with home owners at appropriate times and responds to home owner concerns.
• Issues, distributes and follows up on service work orders.
• Schedule warranty appointments and trade days.
• Document after hour emergencies and follow up to ensure completion.
• Communicates with Construction, Sales teams & Trade Contractors regarding service policies or information that may be required.
• Provides administrative support with various tasks for Service Technicians.
• Other duties as may be assigned.

Skills

Customer service

Administrative tasks

Data entry

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Trico Homes in Calgary, AB is seeking a Service & Warranty Coordinator to receive and process service and warranty requests for our homes. You will schedule technicians or trades, respond to homeowner inquiries, and ensure timely resolution with high customer satisfaction.

The role reports to the Service & Warranty Manager and involves collaboration with Construction, Sales, and Trade Contractors. A security clearance is part of the recruitment process and the company emphasizes learning and