Service & Warranty Coordinator

Trico Residential Inc; Calgary; On-site; CAD 42,000 - 59,000; Full time

Job summary

Trico Homes in Calgary, AB is seeking a Service & Warranty Coordinator to receive and process service and warranty requests for our homes. You will schedule technicians or trades, respond to homeowner inquiries, and ensure timely resolution with high customer satisfaction.

The role reports to the Service & Warranty Manager and involves collaboration with Construction, Sales, and Trade Contractors. A security clearance is part of the recruitment process and the company emphasizes learning and

Qualifications

• High school diploma or equivalent with a minimum of two years of relevant experience in a customer service or administrative role.
• Strong customer service skills with the ability to handle inquiries and concerns promptly and professionally.
• Excellent communication, both written and verbal, and interpersonal skills.

Responsibilities

• Follows up with home owners at appropriate times and responds to home owner concerns.
• Issues, distributes and follows up on service work orders.
• Schedule warranty appointments and trade days.
• Document after hour emergencies and follow up to ensure completion.
• Communicates with Construction, Sales teams & Trade Contractors regarding service policies or information that may be required.
• Provides administrative support with various tasks for Service Technicians.
• Other duties as may be assigned.

Skills

Customer service

Administrative tasks

Data entry

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart, ambitious, motivated people, day-in and day-out. That’s the kind of work you can expect at Trico Homes. Sound interesting? Come join us.

A company with over 30 years’ experience, Trico Homes is made up of an incredible team of people who are dedicated to building outstanding homes and communities in and surrounding Calgary, AB. We are continually recognized as one of Canada's 50 Best Managed Companies and one of the Best Workplaces in Canada, and that shows clearly in our culture.

We emphasize work-life balance and focus on learning and development, innovation, and fun at work. Trico Homes is dedicated to equality and inclusion in the workplace, and we invite you to join our team today to help us build on our success and build your career at one of Canada’s best places to work!”

The Service & Warranty Coordinator plays a pivotal role in receiving and processing Service & Warranty requests for work required in our homes. This position involves not only handling incoming service and warranty inquiries but also providing answers to routine procedural questions from homeowners. Additionally, the Service & Warranty Coordinator is responsible for scheduling Trico Service Technicians or appropriate trades to address outstanding defects promptly and efficiently. Reporting directly to the Service & Warranty Manager, this role is integral to ensuring timely resolution of homeowner concerns and maintaining high standards of customer satisfaction.

Primary Responsibilities:

• Follows up with home owners at appropriate times and responds to home owner concerns;
• Issues, distributes and follows up on service work orders;
• Schedule warranty appointments and trade days;
• Document after hour emergencies and follow up to ensure completion;
• Communicates with Construction, Sales teams & Trade Contractors regarding service policies or information that may be required;
• Provides administrative support with various tasks for Service Technicians.
• Other duties as may be assigned.

Qualifications:

• High school diploma or equivalent with a minimum of two years of relevant experience in a customer service or administrative role.
• Strong customer service skills with a demonstrated ability to handle inquiries and concerns promptly and professionally.
• Effective under pressure, capable of managing multiple tasks and priorities with attention to detail.
• Exceptional interpersonal skills, adept at handling sensitive situations diplomatically and tactfully.
• Proficient in data entry, editing, and typing, ensuring accuracy and efficiency in documentation.
• Experienced in analyzing and resolving customer service issues, demonstrating sound judgment and problem-solving abilities.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively to diverse audiences.

Closing Date: Until suitable candidate is found.

We appreciate the interest of all candidates, but only those selected for an interview will be contacted. Please note that a security clearance will be part of the recruitment process.