Home Support Supervisor, RPN (Contract)

Spectrum Health Care (SHC); Markham; On-site; CAD 70,000 - 100,000; Full time

Job summary

Spectrum Health Care in Markham offers an opportunity for a compassionate Registered Practical Nurse to serve as Home Support Supervisor. This role leads a team of Personal Support Workers delivering high-quality home care in Markham and surrounding areas under an 18-month contract with potential extension.

You will oversee staff, conduct performance coaching, ensure care plans meet contractual timelines, collaborate with multidisciplinary teams, and support the recruitment and training of PSWs.

Qualifications

• Current registration with the Colleges of Nurses of Ontario in good standing.
• Minimum three years’ leadership experience as a direct supervisor.
• Exceptional interpersonal skills and ability to handle difficult situations.
• Ability to write reports and communicate effectively in writing and verbally.
• Excellent English verbal and written communication; additional languages a plus.
• Solid knowledge of community nursing and service delivery.
• Valid driver’s license and access to a reliable vehicle.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting.
• Travel to patient’s homes in community and facility settings.
• Work collaboratively with multidisciplinary teams in both community and facility settings.
• Assesses patient needs, formulates the plan of care and monitors progress toward outcomes.
• Manages staff, conducts performance appraisals and implements disciplinary actions.
• Collects and analyzes patient and staff feedback and tracks key metrics.
• Addresses patient concerns and complaints promptly.
• Promotes Spectrum Health Care in local committees and events.
• Participates in ongoing education for professional development.

Skills

Interpersonal skills

Communication skills

Leadership

Report writing

Microsoft Word/Excel

Education

CNO Ontario registration for RPN

Tools

Microsoft Word

Microsoft Excel

Job description

Company Description

We are currently seeking a compassionate and dedicated

We are currently seeking a compassionate and dedicated Registered Practical Nurse (RPN) to join our team as Home Support Supervisor supporting Markham and surrounding areas. This is a 18-month contract opportunity with possibility of extension or permanency. In this role, you will oversee and support the delivery of high-quality home care services to our clients in Markham. This is a fantastic opportunity to make a meaningful impact while gaining valuable leadership experience in a community-based setting. The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management. At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

• Leads a team of Personal Support Workers to provide qualified personal care to patients in a home setting
• Travel to patient’s homes in community and facility settings
• Work collaboratively with multidisciplinary teams in both community and facility settings
• Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes
• Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
• Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
• Ensures that all patient concerns and complaints are addressed and documented in a timely manner
• Promotes Spectrum Health Care through participation in local healthcare or business committees as well as community events
• Participates in ongoing internal and or external continuing education for personal development

Qualifications

• Current registration with the Colleges of Nurses of Ontario in good standing
• Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
• Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format
• Ability to write reports and communicate effectively in writing and verbally.
• Excellent English verbal and written communication skills (Additional language skills considered an asset)
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation
• Valid driver's license and access to a reliable vehicle
• Basic proficiency in Microsoft Word, Excel and ability to learn proprietary software

Additional Information

This position is a current vacancy

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.