Home Support Supervisor

Spectrum Health Care (SHC); Toronto; On-site; CAD 65,000 - 74,000; Full time

Job summary

Spectrum Health Care in Toronto is seeking a Registered Practical Nurse to serve as Home Support Supervisor, leading a team of PSWs in North York. The role involves travel to patients' homes, coordinating care, and collaborating with multidisciplinary teams.

You will assess patient needs, train and manage staff, monitor performance metrics, and ensure timely documentation of concerns and outcomes. A strong communicator with leadership experience in community settings is essential.

Qualifications

• Current registration with the Colleges of Nurses of Ontario (CNO) in good standing.
• Minimum three years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting.
• Valid driver’s license and access to a reliable vehicle.
• Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format.
• Ability to write reports and communicate effectively in writing and verbally.
• Excellent English verbal and written communication skills (additional language skills considered an asset).
• Solid knowledge of community nursing and service delivery to patients as well as program development, implementation, and evaluation.

Responsibilities

• Travel to patient’s homes in the community.
• Work collaboratively with multidisciplinary teams in a community setting.
• Assess patient needs, formulate the plan of care and assess progress toward outcomes.
• Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action.
• Gather, record and analyze patient and employee feedback and monitor indicators such as caseload, turnover, outcomes and satisfaction.
• Ensure patient concerns and complaints are addressed and documented promptly.

Skills

Interpersonal skills

Leadership

Report writing

Communication skills

Education

CNO registration (RPN) in good standing

Job description

About the Company

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more!

Position Overview

We are hiring Registered Practical Nurses (RPN) as Home Support Supervisors to work with our clients in North York, Toronto. The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management. At Spectrum Health Care, our mission is to reimagine home care for clients and families by providing the products and services they need whenever care is required, delivered by the most qualified and compassionate staff.

Compensation

Salary for this role is $65,000 – $74,000 per year, based on experience.

Job Description

• Travel to patient’s homes in the community
• Work collaboratively with multidisciplinary teams in a community setting
• Assess patient needs, according to the timeframe established by contractual agreements, formulate the plan of care and assess progress toward outcomes
• Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action
• Gather, record and analyze patient and employee feedback and maintain an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates
• Ensure that all patient concerns and complaints are addressed and documented in a timely manner

Qualifications

• Current registration with the Colleges of Nurses of Ontario (CNO) in good standing
• Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting
• Valid driver's license and access to a reliable vehicle
• Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format
• Ability to write reports and communicate effectively in writing and verbally
• Excellent English verbal and written communication skills (additional language skills considered an asset)
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients as well as program development, implementation, and evaluation

Additional Information

This position is a current vacancy.

Equal Opportunity and Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at [e-mail] for assistance.

Diversity Statement

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.