Home Support Scheduling Lead & Analytics Coordinator

Fraser Health; Abbotsford; On-site; CAD 101,321,000 - 145,648,000; Full time

Job summary

Fraser Health is seeking a Coordinator, Home Support Scheduling to manage Fraser Health's centralized scheduling centre for home support services across the service area. The role oversees staff workload, training and performance, and provides guidance to ensure quality operations.

Responsibilities include developing operational reports, quality improvement initiatives, audits, and cross-team coordination to maintain high standards of client care in the Fraser Health system.

Qualifications

• Bachelor's Degree in Leadership or related field with five years of related experience.
• Three years Procura desktop training and scheduling.
• Experience manipulating large data sets and generating operational reports.
• Ability to lead staff and manage conflict resolution.
• Knowledge of quality assurance processes and staff education.

Responsibilities

• Coordinates centralized scheduling of Community Health Workers delivering home support services.
• Manage designated staff including Senior Clerks and Schedulers; handle HR events such as performance, discipline, hiring and termination.
• Coordinate quality improvement initiatives and assess impacts on clients, staff and stakeholders.
• Develop and monitor operational reports and statistical data for quality improvements.
• Conduct audits on scheduling data quality and system processes and recommend improvements.
• Audit the work of staff related to scheduling of home health services.
• Participate in meetings and projects related to centralized scheduling service.

Skills

Data analysis

Staff management

Conflict resolution

Reporting

Quality assurance

Education

Bachelor's Degree in Leadership or related field (5 years experience)

Job description

Fraser Health is seeking a Coordinator, Home Support Scheduling to manage Fraser Health's centralized scheduling centre for home support services across the service area. The role oversees staff workload, training and performance, and provides guidance to ensure quality operations.

Responsibilities include developing operational reports, quality improvement initiatives, audits, and cross-team coordination to maintain high standards of client care in the Fraser Health system.