Senior Scheduler- Surrey, Casual

Fraser Health; Surrey; On-site; CAD 45,000 - 47,000; Full time

Benefits offered by this job

Employer-paid benefits

Vacation up to 4 weeks

Pension enrollment

Maternity top-up 87%

TransLink pass subsidy

Benefit portability

Job summary

Fraser Health in Surrey, BC is seeking a Casual Senior Scheduler for Surrey, Home Support. The role involves coordinating and assigning scheduling for Home Health staff to meet client care plans under supervision, updating schedules, and communicating with staff and clients about changes.

Strong organizational and communication skills are required, with knowledge of care processes and BC regulations. Responsibilities include training staff, maintaining records, and ensuring timely service

Qualifications

• Grade 12 and an Office Administration Certificate, plus two years of related experience or equivalent.
• Valid BC Driver's Licence and access to a personal vehicle for business purposes.
• Ability to communicate effectively in writing and verbally.
• Ability to work independently and with others, plan, organize and prioritize.

Responsibilities

• Provide direction to designated staff, monitor attendance and performance, and handle scheduling changes.
• Receive client referrals and assign schedules based on care plans and applicable agreements.
• Communicate with clients and HH staff about service times, changes, and concerns.
• Determine scheduling priorities and maintain accurate service recordings.
• Liaise with Clinical Resource Nurse and Manager on staffing and client issues.
• Prepare and adjust CHW schedules and allocations aligned with care plans.
• Document client records and maintain relevant statistics.
• Contribute to performance appraisals of CHWs and other staff.
• Perform other related duties as assigned.

Skills

Effective communication

Physical ability

Independent & cooperative work

Operate related equipment

Planning & prioritization

Typing 40 wpm

Business writing

Office procedures

Medical terminology

Problem solving

Education

Grade 12 plus Office Administration Certificate

Job description

Salary The salary range for this position is CAD $32.55 - $34.32 / hour

Job Summary

We are currently looking to fill a Casual opportunity for a Senior Scheduler at Surrey, Home Support located in Surrey, BC.

Experience the exceptional benefits of working with us including:

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes

Additional employee discounts and perks available.

*Eligibility based on employment status

Detailed Overview

Working under the general supervision of the Manager or designate, provides direction and training to designated Home Health staff; coordinates and assigns the scheduling of designated Home health (HH) staff to ensure appropriate services to clients based on their care plan and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules, relays information to appropriate HH staff regarding specific client inquiries and complaints; maintain accurate documentation and/or records; assists with the development and implementation of processes to determine scheduling staff skill levels and identify specific training needs.

Responsibilities

1. Provides direction to designated staff; monitors attendance and performance, calls in staff as needed and forwards leave requests for approval; provides orientation and training to designated staff on items such as scheduling procedures and use of appropriate forms.
2. Receives client referrals and assigns/schedules work assignments in accordance to client information, care plan and applicable collective agreement; contacts staff regarding the initiation or changes in schedules; participates in daily, short and long term scheduling of designated staff; records availability of casual staff, documents cancellations and amends schedules; monitors and adjusts work schedules to maintain regular hours of work.
3. Records client intake information; relays and updates information to HH staff and informs clients of regular scheduled service time and any change in service personnel or time of service; communicates with other members of the health care team regarding client concerns, problems, changes in client's status/schedule; responds to client feedback, complaints and inquiries by investigating; takes required action, as appropriate.
4. In consultation with the Manager or designate, determines scheduling priorities related to coordinating the scheduling of designated staff; maintains schedules to ensure accurate recording of services provided; makes changes to the schedules as required; directs scheduling staff to maintain consistent computer processes.
5. Liaises with Clinical Resource Nurse, Manager or designate regarding issues such as staff requirements and client concerns.
6. Prepares and adjusts schedules and allocates work assignments for CHWs in accordance with client care plan/referrals and applicable collective agreement, as required.
7. Completes and maintains client records ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
8. Provides input into the performance appraisals of CHWs and/or other staff.
9. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Valid BC Driver's Licence and access to personal vehicle for business-related purposes.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to plan, organize and prioritize.
• Ability to type at 40 wpm.
• Business writing skills.
• Knowledge of office procedures.
• Knowledge of medical terminology.
• Ability to analyze and resolve problems.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.